Cisco Service Quality Management for Cable and Media
By Jan Bogaert, BDM, Service Provider Cable and Media, Cisco Services Two important consumer trends that have a high impact on the way Content and Service Providers and Cable MSO’s...
Cisco Services
Innovation in Action: Warp Accelerated Rapid Prototyping (WARP)
We know innovation requires more than just a great idea - it requires the successful delivery of a solution, and that starts with working prototype. A few weeks ago, we...
CHILL is Doing Cool Innovation
In my last blog, I touched on some of cool innovation happening at Cisco. Today, I want to focus on one in particular: CHILL (Cisco Hyper-Innovation Living Labs). CHILL is helping Cisco re-define how ideas come to fruition. CHILL takes a vertical and
Part 2: The Ski Centre Queues and the Service Provider Internet of Things Opportunity
Last week, in Part 1, I blogged about the bizarre
Hey Mobile Operators: “It’s Time to Network Like the Big Guys, Innovate Like a Startup”
Here we go, Mobile World Congress is fast approaching with about 100,000 attendees descending on Barcelona next week. The big focus this year is said to be around 5G, Internet-of-Things (IoT), and virtualization. So on those themes Cisco recently
Your New Year’s Resolution for 2016: Start with a Cisco Domain Ten Workshop
A few years ago, I wrote a series of blogs on Cisco’s Domain Ten(SM) framework. Since then, we’ve used this simple yet powerful analysis tool to help guide many customers on data center and IT transformation projects. I personally found it quite
Gaining a Competitive Edge with Innovative Services
It’s been a few months since I took on the role of Chief Technology and Strategy Officer for Cisco Services. In that time, I’ve been inspired by the senior technical talent on our team and by the amazing ways we are helping customers. Every day, our
How to turn your customer crisis into a competitive differentiator
Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....