Kudos to the Cisco Hyperinnovation Living Labs (CHILL)! This cutting-edge group in Cisco Services took home the gold at the prestigious Edison Awards in the category of Collective Disruption. Established in 1987, the Edison Awards recognize and honor innovative products and business leaders.

CHILL was nominated for a unique program in which a group of customers with a common set of issues (such as connected supply chain) come together for an intense, 48-hour collaboration. The goal is to tackle some of their industry’s biggest challenges. In just two days, they co-innovate, develop solutions, rapidly prototype them, and test them with end users, live in the room.

CHILL compresses the development process while making significant leaps in innovation. The event culminates when participants present their solutions to a panel of Cisco executives who vote on whether to fund the ideas for further development.

This methodology captured the gold and was recognized as disruptive and innovative in its own right.

By changing the conversation with our customers, Cisco and CHILL are reimagining what innovation looks like. We are demonstrating firsthand the ability to move quickly and pivot as a large organization.

The team recently attended the gala ceremony held at New York’s Capitale. Our Executive Chairman, John Chambers, received a lifetime achievement award, placing him in the company of past leaders, such as Elon Musk. John applauded the CHILL team and their process: “CHILL highlights what’s possible when we work together with others to execute on new ideas and bring them to life.”

Congratulations to the CHILL team!

L to R: Tracey Hinkle, Global Interim Leader for CHILL; John Chambers, Cisco Executive Chairman; Alice Pollard, Innovation Architect


To hear directly from our customers about how their organizations benefited from a CHILL Living Lab, please watch this video: https://www.youtube.com/watch?v=WTlLZfhscis



Joe Cozzolino

Senior Vice President

Cisco Services