call center management
Mr. Spock Meets The Contact Center
2 min read
One of the most enduring characters introduced in 1960’ television vas the venerable “Mr. Spock” of Star Trek fame. Leonard Nimoy played Spock after having only...
Should I Use Cisco Spark in my Contact Center?
2 min read
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...
The Steely Dan Contact Center: When “Do It Again” Isn’t a Hit
2 min read
In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can’t Buy A Thrill.” Setting the standard for obscure lyrical...
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