analytics

March 24, 2015

CLOUD

Why Compromise Your Public Cloud Experience?

Have you used a public cloud? The experience as a developer is truly fantastic. Enter your credit card information and go. Need more resources? Click. Tear down a server and start over? Click. Want APIs for granular access to configure and automate every part of your deployments exactly the way you need them? No problem. […]

When Clicks Meet Bricks: the Future of the Retail Store

Today’s retailers face a hard truth: their customers have embraced digital technologies faster than they have. But I believe that retailers have an opportunity to elevate the shopping experience in...

March 12, 2015

EXECUTIVE PLATFORM

IoE Can Help Banks Restore Trust and Close the Value Gap with Customers

“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....

March 9, 2015

COLLABORATION

Championing the Case for Contact Center Analytics!

Contact centers have always been awash in data and data crunchers. But based on progress in data science, there is a renewed focus on analytics and how you can use it to differentiate your customer engagement strategy. When competitors offer similar products and use comparable technologies, your customer service strategy can offer meaningful advantage to […]

The Information Driven Enterprise in a Connected World

Join me at the ARC Industry Forum Europe 2015 –  March 4-5, Amsterdam, The Netherlands – where this year the theme is ‘The Information Driven Enterprise in a Connected World’. “New and emerging technologies such as the Internet of Things, predictive analytics, wireless, additive manufacturing, modular and mobile production, cloud computing, mobility, and 3D visualization […]

IoE and the Shape of Things to Come

“May you live in interesting times,” the old saying goes. With its explosion in intelligent connections, the Internet of Everything makes this one of the most exciting times to be alive — ever. But you already knew that. The real fun begins when we consider that as dynamic as technology change appears to be in […]

Cisco Mobility IQ Turns Stadiums into Marquee Digital Data Collectors

Normally the site of rival match-ups, Cisco’s cloud-hosted, analytics solution Mobility IQ is turning stadium environments into the newest place to gain visibility into mobile traffic like never...

Cisco Mobility IQ Ushers in New Era of Retail Engagement and Outreach

With Cisco’s cloud-hosted, analytics solution Mobility IQ, retailers and their partners can now gain invaluable insight into their customers’ “showrooming” habits, understanding more about why customers browse in-store – but buy online. This breakthrough solution is making it easier to capitalize on untapped business opportunities and create impressive customer-focused campaigns. Wouldn’t it be great to […]