Championing the Case for Contact Center Analytics!
Contact centers have always been awash in data and data crunchers. But based on progress in data science, there is a renewed focus on analytics and how you can use it to differentiate your customer engagement strategy. When competitors offer similar products and use comparable technologies, your customer service strategy can offer meaningful advantage to […]
The Information Driven Enterprise in a Connected World
Join me at the ARC Industry Forum Europe 2015 – March 4-5, Amsterdam, The Netherlands – where this year the theme is ‘The Information Driven Enterprise in a Connected World’. “New and emerging technologies such as the Internet of Things, predictive analytics, wireless, additive manufacturing, modular and mobile production, cloud computing, mobility, and 3D visualization […]
IoE and the Shape of Things to Come
“May you live in interesting times,” the old saying goes. With its explosion in intelligent connections, the Internet of Everything makes this one of the most exciting times to be alive — ever. But you already knew that. The real fun begins when we consider that as dynamic as technology change appears to be in […]
Cisco Mobility IQ Turns Stadiums into Marquee Digital Data Collectors
Normally the site of rival match-ups, Cisco’s cloud-hosted, analytics solution Mobility IQ is turning stadium environments into the newest place to gain visibility into mobile traffic like never...
Cisco Mobility IQ Ushers in New Era of Retail Engagement and Outreach
With Cisco’s cloud-hosted, analytics solution Mobility IQ, retailers and their partners can now gain invaluable insight into their customers’ “showrooming” habits, understanding more about why customers browse in-store – but buy online. This breakthrough solution is making it easier to capitalize on untapped business opportunities and create impressive customer-focused campaigns. Wouldn’t it be great to […]
Get the Big Picture with Cisco Mobility IQ
We’re here in Barcelona for the opening of Mobile World Congress 2015, and the energy is palpable. I have to say I’m pretty excited myself as Cisco unveils a new way of doing business with our service provider customers: Cisco Mobility IQ. Mobility IQ changes the conversation from what the network does, to what value […]
Oh, The Things You Learn After Hours!
It’s been a busy couple of weeks for us in big data land. One thing that struck me is how much we learned about the big data and analytics space after hours at Strata Hadoop, and sometimes that can be just as exciting as what we learn during the sessions. I have a couple of […]
In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has...
New Analytics Solutions Drive Better Business Outcomes
In the Internet of Everything Era (IoE), analytics will occur throughout the network—from the edge, to the core, in the cloud, and everywhere in between. Cisco is uniquely positioned to...