The rollout of 5G brings with it more possibilities: new services, more speed, more opportunities to scale, and accelerating growth. However, it also brings more complexity overlaid to today’s already-complicated networks.

With growth, the level of operations becomes increasingly difficult with new software demands and multiple tools managing ever-changing technologies. As a result, new operations models are required to succeed in this environment.

Automation is not enough… that’s why global service providers are starting to leverage Artificial Intelligence for IT Operations (AIOps) that embed Analytics, Automation, Big Data, and Security to change the customer experience.

In the first-ever live session at Mobile World Live’s Atlanta studio, I am joined by Carlos Pignataro, CTO of Cisco’s Service Provider Customer Experience organization, to explore ‘Adopting Smart Operations to Scale in a 5G World’.

We cover:

  • Why SPs should be interested in AI Ops
  • What it means for future customer experiences
  • Customer stories of SPs driving innovation in this space
  • What business benefits you can achieve

Register to watch the replay here, and visit our website to learn more about our services designed to help service providers accelerate at any stage of their journey.


Jerome Katz

Cisco VP/GM, SP Customer Experience

Service Provider Product Management