In early April, Cisco was scheduled to participate, as a partner, in Google Cloud Next ’20 in San Francisco. Cisco and Google Cloud executives would have been on hand to talk about the innovation that these two industry leading companies are brining to our customers. As I’ve started thinking about Google Cloud Next ’20 moving to a digital event, I realized it’s a great time to reflect on the joint innovation that the two companies are bringing to our mutual customers.
Let’s start with cloud. There are numerous trends that speak to the enterprises’ need to innovate. To do this, they must effectively modernize their applications, leveraging both on-premise and cloud resources, and they must have the ability to move workloads throughout multi-cloud environments as their business needs evolve. A recent IDC study notes that 93% of large enterprises have adopted multi-cloud architectures that include a mix of on-premise and public cloud platforms. It also noted that developers estimate that over 40% of applications developed in the public cloud are not deployed in the public cloud in production. Cisco and Google Cloud have been working together for over three years to deliver hybrid cloud solutions that include best in-class technologies from both companies to enable customers to build and deploy applications in new ways as part of their digital transformation strategies.
Applications have become the business of companies, and enterprises need applications that can run anywhere. Enterprises are also looking for accelerated application delivery. Customers are achieving this with Google Cloud Anthos running on Cisco hyperflex – a hybrid/multi-cloud architecture that allows applications to run both on premise and across multiple clouds, while ensuring seamless operations and reduced risk. It’s why customers like KeyBank leverage this joint partnership, and the innovation it brings to them, for their digital transformation journey. Partners such as IGNW and WWT are building practices for Google Cloud’s Anthos on Cisco HyperFlex to help customers realize the benefits of this joint solution.
A newer area where Cisco and Google Cloud are bringing innovation to customers is in the Contact Center space. Together, we are innovating to change the contact center experience from one of reactive responses, to predictive customer care. Cisco and Google are improving the customer experience, and overall operational efficiency, by way of artificial intelligence (AI). Customers have high expectations when they call into customer service; they expect the same experience they receive from human engagement. Together, Cisco and Google Cloud are providing a best in class customer experience in these challenging times through Google Cloud’s Contact Center AI (CCAI), integrated into Cisco’s Contact Center Rapid Response Virtual Agent Solution. This AI capability converses naturally with customers and has the ability to assist live agents on complex cases, resulting in faster call resolution and improved customer satisfaction.
We just announced our most recent innovation, Cisco SD-WAN Cloud Hub with Google Cloud. With its application-centric, multi-cloud networking fabric, it allows customers to embrace hybrid and multi-cloud environments and optimize application stack component locations. You can run your application front end in the public cloud with the lowest cost, host your analytics library in the cloud with the best AI/ML capabilities, and secure your sensitive data on-premise for compliance. Now that’s innovation!
I really missed going to the in person Next ‘20 event in April – it’s one of my favorite partner events of the year. But in not going, it gave me time to reflect on the power of the partnership and I’m looking forward to the digital event happening this summer. Google is not a traditional Cisco partner – but the partnership is resulting in solution co-development, joint innovation, and custom product integration between the companies that is making a difference and solving customer problems. I’m excited about what we’ll do in the future together!