Financial Services

March 19, 2013

FINANCIAL SERVICES

Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services

Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff’s full bio, please click Here. This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail financial services organizations. These capabilities […]

March 8, 2013

FINANCIAL SERVICES

Viewpoints: Industry Experts Share Their Perspectives on the Financial Services Industry

Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may not reflect the opinions of Cisco. Jerry Silva, Principal  at PG Silva […]

February 28, 2013

FINANCIAL SERVICES

Post-WEBINAR: Enabling High-Performance Trading Alpha: Beyond Low-Latency to Sustained Performance

Financial markets today have become so dependent on well-designed technology architecture in support of growing automated trading business. I was recently part of a webinar centered on discovering how optimized latency performance, mitigation of microbursts, traffic filtering and analysis, and precise timing and synchronization are beneficial to all participants in the trading value chain. The […]

January 31, 2013

FINANCIAL SERVICES

Customer Loyalty is the Ultimate Goal, Not Just Satisfaction

Money is tight. Everyone wants to feel as if they are getting the most out of every dollar spent.  While brand perception and trust are vital, many insurers have refined their customer satisfaction focus to now pursue and measure customer loyalty. Like many other industries, the insurance industry is experiencing diminished returns on traditional advertising […]

January 29, 2013

FINANCIAL SERVICES

The Evolution of Immersive Video in the Retail Bank Branch

Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line revenue in a […]

January 10, 2013

FINANCIAL SERVICES

WEBINAR: Enabling High-Performance Trading Alpha: Beyond Low Latency to Sustained Performance

As global financial markets become more interconnected and diverse, trading environments have become increasingly dynamic and responsive to real-time conditions. It is important for participants across the trading value chain to capture new business opportunities while reducing risks associated with today’s financial markets. Register today for our complimentary 60-minute Webinar on, Jan. 22 at 11:30 […]

December 11, 2012

FINANCIAL SERVICES

New Strategies in Retail Banking: Giving Customers Control of How They Bank

The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking industry. Retail banking customers are more connected now than ever, with most of our customers’ homes having more technology in them than our branches. Couple these technology trends with major shifts in the way customers […]

December 6, 2012

FINANCIAL SERVICES

Reinventing Wealth Management with Technology-Enabled Video Services

The wealth management industry continues to face many challenges as it recovers from the financial crises of the past few years. And while financial markets have recovered most of their losses since 2008, investor confidence has not yet returned and volatility remains high. Against this backdrop, investors now have access to a wide variety of […]

December 4, 2012

FINANCIAL SERVICES

Satisfied Customers Aren’t Necessarily Loyal Customers

Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with insurance companies on a simple scale of 1-5. This summer, a study of the auto insurance industry found satisfaction, as measured by this simple survey, to be at an all-time high (2012 U.S. Auto Insurance […]