The journey to digital transformation has never been ‘business as usual’ – that’s the whole point. Rethink. Reimagine. Reinvent.
Today, nearly three months into a global shutdown, we’re experiencing a life very different from the one we left behind in 2019. While “digital transformation” has been a buzzword for years and a journey many have been preparing for, we – practically in an instant – have come to understand it in a truer, more real way.
In just days, companies needed to shift to remote work and build a strategy to selling online. Our Webex platform is at 3x the capacity from February and now, according to Gartner, this change will likely remain permanent for many, with nearly three in four CFOs planning to shift at least 5 percent of previously on-site employees to permanently remote positions post COVID-19.*
Many say, “it’s no longer business as usual.” I argue it never has been. To achieve actual transformation and remain relevant, we need to be continuously rethinking, reimagining and reinventing our company’s digital future. If IT strategy isn’t driving your business strategy, it’s likely you’ll get lost.
What an appropriate opportunity for a reimagined Cisco Live US – now global and 100 percent digital. Two days, with more than 40+ broadcasted sessions of engaging and inspiring content over four channels. Register now if you haven’t already.
Digital Transformation: Let’s Go
Customer Experience is at the heart of this incredible journey. At Cisco Customer Experience (CX) we bring together human expertise and Collaborative Intelligence with our new CX Cloud to empower our customers and partners anywhere they work. Our team is with yours every step of the lifecycle. With greater insights and telemetry, we give you more control of your network. With more automation and lifecycle services, we accelerate your time to value. In CX we’re more committed than ever to your biggest IT challenges and most important business outcomes.
While we are not able to be with you in person, we have built a new digital experience called Cisco CX: Let’s Go. This extension from Cisco Live will help you build your pathway to success and stay connected with Cisco CX during Cisco Live. Head over there now to build your personalized schedule.
Starting June 16th on CX: With Let’s Go you’ll be able to access exclusive technical content, virtual workshops, and our CX portfolio deep dives. You can also go head-to-head in the ultimate IT IQ challenge. Join the CX community and get access to exclusive content and technical experts.
Turning Possibilities into Realities
At Cisco, we reimagined how customers experience our journey together and developed a lifecycle approach to performing and transforming technology. Our new reality requires even faster transformation and realized business outcomes. We support you through the entire solution lifecycle. Our new world requires even faster transformation and realized business outcomes, turning your possibilities into realities.
My colleagues and I will be talking about exciting new ways we can help you do this – and more – during the Cisco Live broadcast sessions below. I look forward to engaging with you over WebEx in the days and weeks to come, and continue to rethink, reimagine and reinvent our digital future.
*Gartner Press Release, Gartner CFO Survey Results Reveals 74% Intend to Shift Some Employees to Remote Workers Permanently, April 3 2020
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