Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview:
CX Sessions
As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we are helping our customers transform by innovating the future, optimizing for speed and efficiency, and securing business resiliency.
On November 13, our Center Stage session Accelerating Infrastructure Modernization and Execution Strategies for AI provides an insightful discussion on how customers can rapidly transform their infrastructure to be well-prepared for the AI era. With many enterprises transitioning from piloting to operationalizing AI, the push to modernize their IT infrastructure to support AI initiatives and other advanced technologies has accelerated. Don’t miss hearing how our AI strategy, data-driven insights, and expertise can support your transformation journey for AI.
All week long, the CX stand will play host to Cisco Customer Experience lightning talks. Catch one or more sessions covering topics like AI, automation, services as code, Cisco Lifecycle Services, security, Success Tracks, TAC innovations, customer success, and customer use cases.
CX Demos
In the Cisco Customer Experience stand, you can have deep technical discussions and experience demos on multiple topics. Our subject matter experts will have demos on the same topics of AI, automation, services as code, Cisco Lifecycle Services, security, Success Tracks, sustainability, TAC Innovations, partner solutions, customer success, and more. All demos are focused on driving business outcomes for your organization. You can also learn about joining the Cisco Community, our trusted, online, peer-to-peer community and knowledge hub, where you can access real-time answers and 24/7 advice.
Technical Assistance Center – Onsite
The Cisco Customer Experience Technical Assistance Center (TAC) will be onsite this year. Meet with Cisco TAC technical leaders, subject matter experts, and Global TAC leadership, attend a technical solutions clinic, and take advantage of this unique opportunity to discuss your challenges and questions. Through mini-sessions, learn about the GenAI capabilities in TAC and the AI/ML-powered support assistant, gather basic troubleshooting skills, and gain insights into efficient ways to troubleshoot your Cisco solutions.
The Ultimate CX AI Sweepstakes
If you attend the event in Melbourne, you can participate in The Ultimate CX AI Sweepstakes while you explore everything Cisco Customer Experience has planned for you. You’ll have a chance to win an incredible AI-inspired prize package featuring an AI-assisted personal robot, an AI-assisted drone, an AI-powered birdhouse, Cisco swag, and a subscription to Cisco U. (all worth a total value of more than $4500 AUD). The more you play, the more chances you have to win! Visit our demos, attend the CX Centre Stage session or lightning talks, play our word match game, complete a survey, or more to win. Learn how to play and get the full details by visiting the Cisco Customer Experience stand. The entry deadline is November 13 by 2:30 p.m. local time, with the drawing at 4:30 p.m. that afternoon. You must be present to win.
AI-Powered Photo Kiosk
While you visit the Cisco Customer Experience stand, stop by our AI-powered photo kiosk and have your picture taken.
Show the world you’re an AI Guru! Be sure to share your photo on social media for an entry into the Ultimate CX AI Sweepstakes.
Cisco Customer Experience Live Trivia
On November 11-14, we’re excited to host live trivia in the Cisco Customer Experience Theater inside our booth twice per day with rapid-fire questions about technology based on our Cisco Customer Experience demos and sessions. This is another chance for you to win a great prize so come by and join the competition.
Live Trivia will be held at 3:15 p.m. on Monday, at 12:15 p.m. and 3:15 p.m. on Tuesday and Wednesday, and at 12:15 p.m. on Thursday. You’ll have the opportunity to take home a Yeti Hopper Backpack Cooler to earn a “cool” prize by showing off your knowledge of Cisco Customer Experience. Of course, you can attend our demos and sessions to learn more about Cisco Customer Experience and increase your chances of winning.
Hope you’ll join us for one or more Live Trivia sessions, and if you do, here’s a hint: A critical first step for accelerating an organization’s transformation for AI is to build an AI integration roadmap through a readiness assessment.
Cisco Customer Experience Hero Awards
We celebrate the great things that you do with your technology investment with our Customer Hero Awards. These customer heroes all come from a pool of nominees showcasing the excellence of our customer base while highlighting how CX helped them succeed. After the nomination process, our judges select the winners, who will be announced on stage in our CX stand theater. It is a celebration of all the hard work customers like you have put in, along with the trust and investment in Cisco.
We have so much valuable information and exciting activations to share with you this year at Cisco Live Melbourne. I hope you’re looking forward to it. I know our CX team is! Be sure to stay up to speed on all things Cisco Customer Experience at Cisco Live via our blog. I will keep this specific blog updated with key information for you leading up to and during this year’s event.
In the meantime, feel free to leave me a comment or a question below, and stay tuned for more info coming your way as we get close to the start of Cisco Live APJC on November 11. See you in Melbourne!
Wow, I would be definitely participating in your Live session
Thanks for this information.
Looking forward to Hearing Keynote from our prominent VIP position and being a super hero at the AI-powered photo kiosk and winning The Ultimate CX AI Sweepstakes
Looking forward to hearing about the latest from CX in my VIP seat. Perhaps winning the Ultimate CX AI Sweepstakes and of course being a super hero on the AI-powered photo kiosk
Thanks for the information. More AI adoption in CX improving service
This is awesome stuff for Cisco Live! Thanks for sharing!
Great to see lots of interesting events. Have a great show!
How can organizations analyze how good AI will be in boosting up their line of business. As in any industry case studies are there .
Looking forward to the sessions where industry wise AI roadmap and ROI are discussed!!
Thank you for sharing this interesting info
Good, thanks for sharing
thanks for sharing
Awesome article, James! Goodluck with the event!
thanks for sharing, looking forward to hear you on Cisco Live APJC on November 11
Cisco Live is always a great event.
I am expecting a great event. Unfortunately, I won’t be attending it live, but I’m excited to have the opportunity to watch it online!
Good luck to all involved!
I am expecting a great event. Unfortunately, I won’t be attending it live, but I’m excited to have the opportunity to watch it online!
Good luck to all involved! Greetings from a Cisco Insider Advocate!
Nice Event
I’m sorry I can’t attend in person
Excelente blog, inspiración
Excellent and useful news James! Thank you!
A very interesting lineup, unfortunately too far awya.
I would have loved to be able to experience this
Sounds like its going to be a great event, Shame I cant be there as its a long way from Europe!
I will catch up on the news with Cisco Insider Advocates Im sure.
Nice
Nice post
Looking forward for an excellent session. Steps to transition to AI waiting for !
#CiscoLiveAPJC
#CiscoLive2024
Great to see all these awesome activities. CX rocks!
Thanks for your information.
Wish I was there, sounds great but as a Cisco Insider Advocate I’m sure I’ll hear all about it
Thanks for this information.
#CiscoLiveAPJC
Good to hear
As a Cisco Insider Advocate, I can confirm that Cisco Live is always a great event 🙂
Great information..!!
Thanks for sharing…!!
Can’t wati for the Live sessions!!
Can’t wait for the Live Sessons !
Wish I could attend live. Looking forward to the AI innovations.
it’s very interesting, James (especially the AI-Powered Photo Kiosk)!
Thanks for sharing with us!
Greetings from Luigi, Cisco Insider Champion!
Wish I could join you in person! Love being a Cisco Insider! I think it gives you the best experience with all things Cisco!
This is awesome stuff for Cisco Live! Thanks for sharing!
Sadly I can’t go to Australia, but I sure looking forward for my next Live here in Europe or USA.
Thanks for this information.
Great topics!
If I was attending live sessions, I would definitely want to try what the heck is AI-Powered Photo Kiosk? Anyone here tried it?
This is awesome stuff for Cisco Live! Thank you for sharing!
Very enlightening and interesting information.
Thank you for sharing!
CX and Cisco Live rock !!! Thanks for sharing James Turrell !!!
Thanks for the update James, If I could make it up to Cisco Live Melbourne this year I would love to participate in Sweepstake.
Thanks for sharing James Turrell !!! CX and Cisco Live rock !!! Excellent news about TAC Onsite !!!
Looking forward for it
As a Cisco Insider Advocate I’m really looking forward to this!
Nice sessions, thanks for the announcement.
nice to share with the latest CX technology
I wish I could attend Cisco Live in Melbourne … maybe next time 🙂
Thanks for sharing!
Thanks for this information.
Thank you for sharing this information.
Interesting info! Thank you for sharing.
Thanks for this information.
So interesting, I’ll to particpate on the CX sessions, great to know about them.
Many thanks for this very informative blog. Looking forward to see it on Cisco Live
Many thanks for this wonderful blog. Sadly I was not able to attend the Cisco Live, would love to congratulate you in advance and for sure it will be a very successful event!
Hi James very enthusiastic to meet you at Melbourne Live.
As A Cisco Advocate “Rockstar Legend” I am always up for learning new things. I am particularly excited about the AI guru photo and of course winning the Ultimate CX sweepstakes.
Unfortunately i can’t attend this time, hope to be there some day!
Sounds like a great event with some great prizes, wish i was going!
Thank you for the information. I will I was going to be in Melbourne in-person, but that was not possible. I do plan on attending virtually.
As a Cisco Insider Advocate and a Cisco Insider Champion, I’m very much interested in hearing more.
As a Cisco Insider Advocate and a Cisco Insider Champion, I’m looking forward to hearing more at Cisco Live Melbourne next week.
Hi there, I would like to implement CX into our background. This is an existing option to improve knowledge and experience.
Hi there, I would like to engage CX in our background. This is an existing option to improve knowledge and experience.
sounds good! I would like to attend this session.
sounds good! I would like to attend this session. so please share the date
Sounds like a perfect place to stop by while at Cisco Live!
I would love to attend Cisco Live in Melbourne, but unfortunately, I cannot this year. Maybe next year. #CiscoInsiderAdvocates
Excelente, quisiera participar en tu sesion en vivo
Definitely gorgeous sessions!!! Would not miss them under any circumstance if I had the chance to attend on-site!!!
I will definitely look at watching them on-line.
Greetings from a Cisco Insider Advocate!!!!!
Definitely gorgeous sessions!!! Would not miss them under any circumstance if I had the chance to attend on-site!!!
I will definitely look at watching them on-line.
Greetings and best of wishes from a Cisco Insider Advocate!!!!!
Looking forward to this!
Nice posting!!!
Greetings from a Cisco Insider Advocate!!!
Thank you for sharing for all our cisco insiders.
I was able to attend the CLUS and play with the AI-Powered Photo Kiosk. It wasn’t just placing my head onto a suit – it messes with your hair and face a little and gives a few different ones to choose from. I still have them all on my phone.
Looking forward for very inspiring and insightful session
This is excellent information! Thank you!
This is great information, would love to attend next time and be there in person.
Cisco Live is always a great event.
Cisco Live is always a great event.
Thanks for your information.
Nice !
Looks like a lot of great stuff. Sorry I cannot be there live, in person.
Not able to attend this one at the moment but it is a goal to attend a CIsco Live that is held in another part of the world.
This is awesome stuff for Cisco Live! Thanks for sharing!
Thanks for this information.
too late for this live
Thanks for this information.
Thanks for the information!
very inspiring, next time attend alive
Wow, that’s very good idea
Wow, that’s very good idea
Thanks for this information
Awesome article! Thanks for sharing
Thank you, James, for this insightful and inspiring blog about Cisco Live Melbourne 2024.
It is amazing to see how Cisco continues to innovate and empower its community with cutting edge sessions, interactive demos, and opportunities to connect with industry experts.
The focus on AI driven solutions and customer success resonates deeply with the challenges and opportunities we face in today’s dynamic tech landscape.
Although I wont be able to attend Cisco Live Melbourne, I’m looking forward to experiencing the energy and innovation firsthand at Cisco Live Amsterdam in February 2025 Events like these truly reflect Cisco’s commitment to transforming businesses and supporting professionals like myself in staying ahead of the curve.
Keep up the great work in sharing these updates and creating such engaging experiences for the global Cisco community!
Thanks for the information.. Looking forward to innovative ideas
Thanks for this information.
Would love to go to this.
Thanks for this information
Looking forward to see these topics at Cisco Live 2025!!!
Great to see all these awesome activities, thanks for sharing.
Thanks, James Turrell.
For the information. More AI adoption in CX improving service