We’re excited to announce that Cisco has been recognized as a 2018 Gartner Peer Insights Customers’ Choice for Unified Communications. We take great pride in this distinction because it’s based on your feedback. And it’s your feedback that continues to shape our products and services.

“The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” – Gartner

To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with high customer satisfaction rates. For the Customers’ Choice distinction, a vendor must have at least 50 published reviews with an average overall rating of 4.2 stars or higher.

Here are excerpts from customers that contributed to the distinction:

  • “Cisco – Solid And Reliable” – O365 Administrator, Gov’t/PS/ED <5,000 Employees. Read review
  • “The Best IPT Solution For Business” – Infrastructure Analyst, Manufacturing. Read review
  • “Robust, Reliable, And Scalable Communication Solution For Your Enterprise” – System Admin, Finance Industry. Read review


Read more customer reviews


Our team is grateful and proud of the Gartner Peer Insights Customers’ Choice recognition. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice

plot chart To all our customers who submitted Gartner Peer Insights reviews, thank you! It is important to us to see that our continued commitment to on-premises, hosted and cloud unified communications platforms be recognized by our customers. These reviews help us mold our products and our customer journey. We look forward to building on the experience that earned us this distinction. If you have a Cisco story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

This latest recognition follows several more recent announcements from Gartner. While the above is based on customer feedback, in July, Gartner analysts named Cisco a Leader in the 2018 Magic Quadrant for Unified Communications for the 11th year running. Cisco also received the highest scores in all use cases in the 2018 Critical Capabilities for Unified Communications. Download both reports to learn more about the evaluations.

And following the acquisition of BroadSoft this year, Cisco is now included in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the first time.

We are about to up our game even further when it comes to Unified Communications and Collaboration. Stay tuned for upcoming news on our cloud, on-premises, and hybrid solutions next month.


The Gartner Peer Insights Customers’ Choice logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights, and overall ratings for a given vendor in the market, as further described here, and are not intended in any way to represent the views of Gartner or its affiliates.

Gartner Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, 25 July 2018. Gartner Critical Capabilities for Unified Communications, Mike Fasciani, Megan Marek Fernandez, Steve Blood, Rafael A Benitez, 26 July 2018. Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munc, Christopher Trueman, Mihai Nguyen, 10 October 2018. These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



Fernando Mousinho

Director of Product Management

Unified Communications Technology Group