2013 - Page 144 of 232

May 8, 2013 1 Comment

Birth of a New Class of Data in the Internet of Everything

Data generated by people and data generated by machines is actually quite different and as we move from the Internet of Things

to the Internet of Everything, this has some pretty interesting implications.

Data generated by things or machines is actually quite structured: A sensor is programmed or created to produce only a specific type of d

ata. Count the cars that cross the intersection, for example. And it’s predictable, sending a signal at specified intervals which makes the data pegged to a specific moment in time, as is the data’s relevance. It’s also generally low bandwidth, as you would imagine: A single signal from a sensor, providing specific data on a short time horizon.

Data generated by people, on the other hand, is highly unpredictable – I don’t know who I’m going to call or email and whether there’s a photo op when I step outside. Data from humans is unstructured, from spreadsheets to blooper videos, and has historical relevance. Tax returns, photos of your kids, the novel in draft in your desk drawer. It’s moderate to high bandwidth, depending on what you’re doing and it’s always on, always available. Continue reading “Birth of a New Class of Data in the Internet of Everything”

Carlos Dominguez

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Preparing for an Uncertain Media Future: Even Challenging Scenarios Offer Ways To Grow

Leszek Izdebski

In the midst of tremendous disruption, it is impossible to tell where the global media industry is ultimately heading. But a recent analysis from the Cisco Internet Business Solutions Group (IBSG) explores four possible future scenarios for the media industry. While they do not “predict” the future, the scenarios help build our understanding of possible outcomes — and how various industry players could be affected.

The Shape of Things To Come: Four Scenarios

We explored the ways certain industry developments could swing future outcomes. Combining these drivers into logical groupings (consumer behavior, regulatory requirements, technology, and macroeconomic conditions), we were able to define the following four scenarios, as shown in Figure 1. These scenarios are differentiated by consumer demand, industry structure, and content supply:

Dark Ages — low demand, consolidated industry, and relatively low content supply
Survival of the Fittest — low demand, fragmented industry, and high content supply
Golden Age of Content — high demand, consolidated industry, and controlled content supply
Wonderland — high demand, fragmented industry, and high content supply

Obviously, each of the scenarios will have different winners and losers. The financial impact and the implications for players across the industry value chain will substantially change by scenario. And in each scenario, distributors and infrastructure providers will need to consider different types of investments. Consequently, each type of player will need to adapt its competitive responses to the future scenario taking shape.

Figure 1. Four Future Scenarios Are Based on Various Groupings of Industry Drivers.

Source: Cisco IBSG, 2013

Following are examples of how two future scenarios could play out: Continue reading “Preparing for an Uncertain Media Future: Even Challenging Scenarios Offer Ways To Grow”

Leszek Izdebski

Director, New Media and Web Services

Internet Business Solutions Group

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Next Phase of Transforming the Mobile Experience

Rad Sethuraman

Like a lot of us in IT, I’m into electronics. I enjoy visiting stores to get the actual hands-on experience of the product – but I admit I rarely buy on the spot. Why? I want to make sure I know what I’m buying, and frankly, that I’m getting the best deal. I either have to do research beforehand – read reviews, check prices, and clip coupons – or search on my mobile device while I’m in the store. Depending on the results, I could either be heading to another store or heading home to make the purchase online.

This week, Cisco introduced a new way to transform that in-venue experience through Connected Mobile Experiences Web engagement. This enables organizations to communicate with opt-in mobile users – shoppers, guests, visitors – through their mobile browser, right there in the venue.

Location-aware menus, banners, and icons as well as content-aware search enable organizations to provide venue-specific information – such as nearby dining or amenities – as well as any information the user may find valuable based on their context: where they are, how long they are there, whether they are a new or repeat visitor, or even what sites they are visiting. This customized communication can dynamically change when the user’s context changes.

Imagine merging the online with the brick and mortar shopping experience – if I’m standing in a particular area looking at a product, the location-aware menu can provide me a link to user reviews of that particular product. And if I’m searching online for the best price, imagine the store issuing a web notification for a price match minus 5% – I’m sold! Continue reading “Next Phase of Transforming the Mobile Experience”

Rad Sethuraman

Senior Director of Product Management

Mobility Services

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MGM Resorts International Bets on Cisco; Double Downs on Wi-Fi Connectivity

Sujai Hajela

Planning your summer travel and vacation destinations? Where are you headed and what kind of resort experience will you consider ideal? At this year’s Interop Conference in Las Vegas, the Cisco Enterprise Networking Group unveiled its new marquee customer – MGM Resorts International – who has upped the wireless ante to ensure its visitors have access to the information they need, literally at their fingertips.

At MGM Resorts, they continue to push the boundaries of creativity and innovation to deliver the best possible experience for their guests. John Bollen, MGM Resort’s Senior Vice President and Chief Digital Officer, is always looking for ways to take what they do and make it even better. Continue reading “MGM Resorts International Bets on Cisco; Double Downs on Wi-Fi Connectivity”

Sujai Hajela

Senior Vice President,

Enterprise Networking Group

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Ghosts, Kyrie Irving & Cisco’s Global IT Impact Survey Infographic

Lauren Friedman

This morning at Interop Las Vegas Cisco SVP/GM Rob Soderbery introduced the crowd to his vision for the Cisco ONE Architecture, played some hoops with NBA All Star @kyrieirving, and introduced the new Cisco Global IT Impact Survey.The Cisco Global IT Impact Survey was taken by more than 1,300 IT decision makers in 13 countries, and was commissioned to measure the impact of IT professionals on the decisions that shape their businesses. It also delved in to how those IT professionals viewed some of the big trends the industry is facing – SDN, IoT, BYOD, etc. – while also measuring the relevance of the network itself to businesses. Continue reading “Ghosts, Kyrie Irving & Cisco’s Global IT Impact Survey Infographic”

Lauren Friedman

Marketing Manager

Enterprise Networks

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An English Premier League First – Manchester City and Cisco

David Holland

A year ago, Manchester City captured its first English Premier League (EPL) title in 44 years with one of the most incredible comebacks ever seen in the history of the sport – scoring two goals in stoppage time, the last in the waning moments of the game.

Take a look at this video, which replays that final incredible goal from multiple angles, and embrace the bedlam, unbridled passion, emotion and joy that unfolded in the stands, on the field, and everywhere in Etihad Stadium.

Now imagine if every fan could watch a replay, from multiple camera angles, on their mobile device, to relive a special moment like this goal time and time again. That will be a reality next season, thanks to O2 and Cisco working with Man City to implement Cisco Connected Stadium Wi-Fi and StadiumVision Mobile. Blues fans will be the first in the EPL to have a more immersive, connected, visual, and engaged experience that places them at the center of the action, no matter where they are in the venue.

It’s another first for Cisco, building on recent wins such as Bayer Leverkusen, the first team in the German Bundesliga, and the Seibu Dome, home of the Seibu Lions Japanese Baseball League team. Add in facilities who implemented our solutions for recent major events, like the Mercedes-Benz Superdome (Super Bowl), and the Georgia Dome (NCAA Final Four), and we’re proud to be at the epicenter of helping our customers and partners deliver an unparalleled experience for fans.

David Holland

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#EngineersUnplugged S2|Ep14 Bring Your Own Device (BYOD)

Amy Lewis

Sure, there are many events and conferences going on this week, but stick a reminder on your calendar to watch this week’s episode of Engineers Unplugged. Ed Saipetch (@edsai) of Speaking in Tech and other fames and Andre Leibovici (@andreleibovici) of VMware talk about the evolution of BYOD (Bring Your Own Device), VDI, EUC, and the changes brought about by new devices.

Bringing the 1970s office to you, unicorn style.

Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:

Episodes will publish weekly (or as close to it as we can manage)

Subscribe to the podcast here: engineersunplugged.com

Follow the #engineersunplugged conversation on Twitter

Submit ideas for episodes or volunteer to appear by Tweeting to @CommsNinja

Practice drawing unicorns

What have been your challenges (IT or client side) as we move into the world of mobile employment and endlessly proliferating devices and apps? Post a comment here, or join the discussion on Twitter, #EngineersUnplugged.

Amy Lewis

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BizTech Production Notes – Virtualized Workspaces

Robb Boyd

This BizTech video is a first in a new series where I am hoping to find a middle ground that is certainly more business oriented than TechWiseTV but not so distant and high level that we can’t be specific.

Storywise – these can be a challenge. Coming up with good visuals in a story like this is more difficult I think because you need both time and budget to cover these subjects well.

Before I share some of the production stuff I enjoy talkng about – let me set up the content…let you watch it, then read on if interested in the other stuff.

The subject for this one was cross-departmental with underlying technologies from both Cisco Collaboration and Borderless teams. Virtualized Workspaces , a very specific term to denote something beyond (but certainly including VDI) is covered with Laura and her guest Phil Serburne. Jaishree brought in Neil Anderson to talk strategy around mobility…an area of incredible impact these days. We also secured Kenneth Daniels from Samsung to talk about SAFE: Secure Architecture for Enterprise . We finish out with an intro level voice over for Cisco Remote Expert

https://youtu.be/gaW04cOpW8k

Our first step here was using co-hosts Jaishree Subramania and Laura Powers. Both great Cisco managers in thier own areas (and frequent hosts for topics on TechWiseTV). But we also stretched with a few metaphors during the transitions.

Part of this becomes an excuse whenever I can to practice my weak skills in walking and talking to a camera…(not as easy as one would think), but also, again, just to try and keep the pacing up a bit. We were shooting the Samsung interview in Richardson, TX. We had to scramble and capture that interview at the Cisco campus since we did not have a room at Samsung reserved. No worries…we shot that inside one of our conference rooms (not easy to make look interesting…but Director Steve Ewertz did his normally creative touch and made it great). We then shot my standups outside the Samsung building to make it look like we had been there. This was all authorized..but its funny how quickly security always shows up. I could only flub my lines so many times with pressure increasting from the building security guys…we pressed on…but if you look closely, you can see we are about to get approached for the last time…

One other bit of ‘behind the scenes’ I think was interesting. This same shot, if you watch it in the video, was done on a slider. These are great little additions to your camera gear for video as they can give you that cinematic movement IF you set it up correctly. Good slider shots require foreground objects or you can’t see the move. Once again, Director Steve to the rescue…if you look at the beginning of that shot…

The cameras movement is only apparent due to that green leafy branch at the start. Reality is – Steve picked that up off the ground and held it in frame just so we could see some foreground motion and sell the shot. I love that stuff…it dawned on me that he could have kept the camera still and just pulled the branch over and we would have THOUGHT the camera was moving. So keep that in mind if you need a slider shot for you next video and you don’t have a slider!

Hope you enjoy this first BizTech. We are working on a few others that we will to bring to you soon.

Let me know what you think in the comments.

Robb

Robb Boyd

Reach out on Twitter: @robbboyd

Watch all our Videos at TechWiseTV.com

Keep up behind the scenes on our Facebook Fan Page

Robb Boyd

Producer, Writer, Host

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Viewpoints: Industry Experts Share Their Perspectives on the Financial Services Industry

Al Slamecka

Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may not reflect the opinions of Cisco.

Jerry Silva, Principal at PG Silva Consulting, is a 25 year industry veteran and thought leader in retail banking. He recently had the opportunity to discuss what comprises a high quality customer experience with Kelly McSwain-Campbell, Customer Experience Director at US Bank. In this role, Kelly is responsible for working across the enterprise with all lines of business and channels to help ensure teams deliver a differentiated customer experience that builds stronger and deeper relationships.

Delighting the Customer: Simple Works

As a banker and technologist, I’ve spent a lot of time dealing with systems that manage customer self-service channels like the ATMs and online banking, or with the systems that bank staff uses to interact with the customer. As a consumer of banking services myself, I’ve always been interested in the people side of services delivery and how banks can deliver quality experiences at the branch and the attended contact center.

I recently had a chat with Kelly McSwain-Campbell, SVP and Customer Experience Director at Minneapolis-based US Bancorp, and asked her for some insight into today’s challenges and how she manages to delight the customer in spite of the increasing complexity of the banking environment. Organizational and technology complexity sometimes work to hinder our ability to provide an excellent customer experience and we as bankers sometimes find ourselves even more distant from our customers.

But during my discussion with Ms. McSwain-Campbell, she made it clear that given the challenges with managing customer expectations across the multiple delivery channels, she is focusing on simple but effective ways to stay connected with customers at each point of interaction. We spoke about three areas that can ensure customers continue to enjoy the best banking experience possible. Continue reading “Viewpoints: Industry Experts Share Their Perspectives on the Financial Services Industry”

Year: 2013

Birth of a New Class of Data in the Internet of Everything

Authors

Carlos Dominguez