If you are in some way connected to the Information and Communications Technology (ICT) industry, you probably have an opinion on cloud-based services. The past couple of years have seen a frenzy of activity in the business to business cloud services with manufacturers, service providers, and users extolling the virtues of the virtual. Product and service models once confined to the realm of the consumer have started gaining mindshare within the business community. As someone who went through the stages of being confused, then convinced, and finally converted, some of my learnings from partnering with Cisco to launch a Unified Collaboration as a Service (UCaaS) in Canada may be of interest to some of you.
Interest in UCaaS typically stems from one of two areas of the market – providers and users. Irrespective of which side of the business you fall, you are likely to come across some, if not all, of the concerns listed below when considering the deployment of a UCaaS solution. Continue reading “Cloud: Are you confused, convinced or converted?”
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