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#ExecInsights: IoE, Healthcare, and Parking Among Hot Topics at Gartner Symposium

So, it turns out the most tweeted topic from my recent presentation at the Gartner Symposium/ITxpo was about how much of their lives Parisian motorists spend searching for parking (let’s just say it’s more than a year!).  

As I told the audience in Orlando, that stress-ridden search is one of countless challenges we can tackle and improve by connecting people, processes, data, and things to the Internet of Everything (IoE). (For more on connected parking, see Wim Elfrink’s blog.)

Interest in the Internet of Everything was high at #GartnerSym. In my meetings with several analysts, CIOs and IT leaders, it was clear today’s CxOs get the amazing possibilities the Internet of Everything can offer. In fact, more and more real-world examples are coming to light of networked connections not only driving business innovation but also changing lives.  

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Wearable Tech: At the Nexus of IoE, with a Sense of Style

Science fiction writers have often mused about the merger of humans and machines. But while RoboCops and bionic superheroes aren’t likely to fight evil anytime soon, some exciting wearable smart technologies are already here. They may not match Tony Stark’s Iron Man suit, but they are enabling ordinary people to interact with the wider world — and the Internet of Everything (IoE) — in intriguing (and sometimes stylish!) ways.

So, if you think your smart device is generating and processing a lot of data today, get ready for an even closer connection with your personal technology in the near future. Wearables are infusing sensors into bands, watches, shoes, shirts, bras, glasses, earrings, necklaces, and helmets. And these technologies are ready to generate reams of data — as well as real-time insights — about the ways in which we live, play, learn, work, exercise, maintain health, you name it.

I expect wearables to be a core topic of conversation at the Internet of Things World Forum in Barcelona later this month. As a further evolution of IoT, IoE is all about connecting people, processes, data, and things in amazing new ways. And while we often hear about IoE’s potential to transform supply chains, factories, retailers, and assorted megaprojects, wearables are a good reminder that the people element of connecting the unconnected is paramount. Armed with these new technologies — and the ability to connect via the key pillars of IoE, such as cloud, mobility, video, and analytics —individuals will be able to monitor and quantify their lives like never before. Wearables add another dimension to the Quantified Self movement, which I covered in a previous blog.

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Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences

Ever step into a small-town “mom and pop” store? The owners seem to know everyone in the community, along with their individual needs, likes, dislikes, and current life situations.

It’s not easy to scale that kind of old-fashioned customer intimacy to a larger retail setting, online or off. But in the Internet of Everything (IoE) era, the same technology that is leading us headlong into the future may also help us take a step back. In the process, it may go far to improve customer experience and cement brand loyalty.

While IoE can’t conjure a kindly couple to help with a purchase, someday soon you may enter a store, bank branch, or car dealership and be guided through the steps of the process via your smart device. You’ll be greeted at the door with a personalized message. And while you’re browsing, talking to a salesperson, or engaging with an expert, you will receive content automatically to support your customer journey and your eventual buying decision. All of these suggestions will be rooted in your past purchases and browsing history, and reflect your individual needs, likes, dislikes, and current life situation (sound familiar?).

CustomerExperience

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Emerging Markets Are Upbeat on Cloud

The sweeping changes driven by cloud and the Internet of Everything (IoE) are upending traditional models of IT consumption in dramatic ways.

In order to shed new light on these trends and their impact on IT, Cisco® Consulting Services (CCS), in partnership with Intel®, conducted a wide-ranging study. We explored the powerful changes affecting IT consumption at all stages — how businesses plan, procure, deploy, operate, and govern IT services. We also focused on the ways in which lines of business (LOB) — human resources, sales, and other areas that are end users of IT — are altering overall IT consumption.

Some of our most striking findings related to the differences in perception between developed and emerging markets. The “Impact of Cloud on IT Consumption Models” study surveyed 4,226 IT leaders in 18 industries across nine key economies during March and April 2013. For our purposes, “emerging markets” included Brazil, China, India, Mexico, and Russia,; developed markets were represented by Canada, Germany, United Kingdom, and the United States.

In all markets, cloud is overwhelmingly seen as a good thing. Despite the challenges and added complexity that cloud brings to IT organizations,
a strong majority feels that the business upsides outweigh the negatives. For example, 83 percent of respondents believe that cloud will positively impact IT planning. In addition, 81 percent see a positive impact from cloud on “IT funding and procurement.” Similar percentages apply across all other IT consumption lifecycle stages.

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Gartner ITxpo: The Internet of Everything Drives Business Innovation

In a few days, I have the opportunity to discuss how the Internet of Everything (IoE) is opening up new levels of innovation, business models, and economic opportunity to CIOs and IT leaders at the Gartner Symposium/ITxpo 2013.

It’s no small task explaining the vast possibilities the Internet of Everything can offer, but here’s a sneak peek of the key points including:

  • Understanding the Internet of Everything. Despite all that is connected to the Internet, more than 99% of the world is still unconnected. As IoE works to connect people, process, data, and things that were previously unconnected, networked connections will become more relevant and more valuable than ever before, especially as we connect in new ways.
  • The Tremendous Value at Stake. Cisco predicts that $14.4 trillion of value will be “at stake” over the next decade. That’s the combination of increased revenues and lower costs that is created or will migrate among private-sector companies and industries over the next 10 years. IoE has the potential to grow global corporate profits by an estimated 21% by 2022.
  • Examples of Real-World Innovation. IoE is changing our lives in fields such as education, healthcare, and Smart+Connected Communities. Imagine how networked connections can bring together employees, teachers, students and more to increase productivity and efficiency. We are just cracking the surface of what’s possible.
  • Technology Implications and Solutions for the IoE Economy. The network is the only connection point that touches everything (people, process, data and things) and must provide an intelligent, manageable, secure infrastructure that can scale to support billions of context-aware devices.

If you are attending the Gartner Symposium/ITxpo 2013, join me on October 7 as I demo real-world scenarios and offer steps today’s IT leaders can start taking now to capture the IoE Value at Stake. I look forward to seeing you there.

Presentation Title: Networked Connections Drive Business Innovation: The Internet of Everything

Date and Time:  Monday, October 7, 2013, 3:45-4:30 p.m. ET

Gartner Symposium/ITxpo in Orlando, Florida

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