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Another Milestone: Gartner Names Cisco a Leader in Telephony

We continue to evolve the ways we interact and communicate. Still, telephony remains a foundation element of business communications.  Even as we bring technologies into the collaboration mix, telephony is still a default option for many situations. It’s ubiquitous. It provides real-time, personal, human interaction that’s critical to communications with peers, customers, partners.

Given the importance of telephony, we’re always pleased when recognized for having powerful technology products. Continuing a history of recognition that goes back 12  years, Gartner named Cisco a leader in the 2014 Magic Quadrant for Corporate Telephony.  Gartner maps companies in the telephony space according to their “ability to execute” and “completeness of vision.” Cisco lands in the top-right of that grid.

Gartner 2014 Magic Quadrant for Corporate Telephony

Gartner 2014 Magic Quadrant for Corporate Telephony

Our unified communications and telephony products are the most prevalent of our collaboration portfolio. The core of our corporate telephony platform, Read More »

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SIP Trunking: Less Cost, More Services

Voice over IP for business telephony is old news. But when business enterprises like Cisco connected to the outside world, they still used old-world technology. In the past two years Cisco IT has migrated its big connections to the outside world to Session Initiation Protocol (SIP).  This move has saved us millions per year, made our contact center service better, and enabled global collaboration without breaking our budget. It has also simplified our internal voice architecture.

Best of all, it has positioned Cisco to build a B2B voice / video network to enable easier partnerships and better B2B collaboration.

Here’s Rich Gore from Cisco IT, to give a quick and simple overview of SIP, and how Cisco IT is using it to build new services, simplify architectures, and save money.

For more information, see these Cisco IT blogs and case studies:

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WebRTC: This will change Visual Collaboration

May 17, 2013 at 12:13 pm PST

When you start pulling back the covers and realize how much is going on behind the scenes…It is both amazing and scary. Its a connected world. No doubt about that. Whether you are connecting through apps or a browser..or you don’t know, don’t care…there is a lot happening on our behalf.

I first struggled to understand exactly what problem we were solving here. At the risk of oversimplifying, the number one benefit to this communication standard: No More Plug-Ins. Those pesky little programs we have to update and run, just to get what is increasinlgy normal things done, when online. These plugins can be useful but they vary widely and are each proprietary to the vendor who developed them.

WebRTC, as part of HTML 5 is very close to getting us past this (and many other) hurdles. In development for years now, but making its presence known in 2013. Its worth understanding.

This is a standard that, instead of coming from the video codec and resolution world, is coming from the web world. The definition is being drafted by the World Wide Web Consortium and the IETF…two big and important standards bodies that have a lot to get right here, together. Its not a standard yet -- but this has not stopped it from being implemented already in several browsers.

WebRTC: Cullen Jennings talks with TechWiseTV

WebRTC: Demo from Paul O’Dwyer

WebRTC: Jimmy Ray Whiteboards the Meat and Taters

Watch this Space

This is a foundational change with big, positive disruption that will re-shape a lot of interactions we have today. WebRTC is a way of turning every browser, every app, into a HD quality video endpoint. This may first be evident in the browser, but don’t limit your thinking. Most of the quick app development we have seen these days is due to web-based back ends that are simply hidden from our view.

If you want to dive deeper. Here are some of the resources I found most useful when prepping for these shows we did.

Cullen Jennings explains WebRTC in a long but fantastically good and complete manner. I wish the audio were a bit cleaner here (Happy to help re-record for you in our studio Cullen!) but the value of the content over-rides these issues.

El Reg does a nice job laying out a high level explanation of WebRTC and explaining why this will be a market disruptor.

I like how Alan Quayle has broken this down in no jitter as it gives us a view from the communications perspective. There are respectiable hurdles here and this will round out your understanding.

A couple of other sites had great detail and may be good for some ongoing coverage if interested. Check out

BONUS AUDIO MATERIAL on SIP….

From anExperts in Residence: Podcast from the early days I interviewed Cullen Jennings on the subject of SIP (Session Initiation Protocol). We actually could not get the timing to work…so we had the team record him…then I went back and laid in my questions…so it sounds very stiff (on my part) as I listen back to it.

Hope you enjoyed and learned a few things. I know I have.

Robb


Twitter: @TechWiseTV, @robbboyd, @jimmyray_purser

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Enterprise Connect Recap: Smart Desk Phones, WebEx, TelePresence, and More!

April 9, 2013 at 3:48 pm PST

In March, I make an annual journey from Dallas to Orlando – not to visit that famous mouse or take a Spring break.  No, I am there with thousands of IT, telecom, and networking professionals who have descended upon Orlando to attend Enterprise Connect, the leading conference and expo on enterprise communications and collaboration.

This year, both Jimmy Ray and Robb (along with the amazing TechWiseTV crew) joined me to capture all of the excitement, announcements, and cool demos.

 If you missed the conference, don’t fret.  We have all of the highlights here!

First, I caught up with Rob Lloyd immediately after his keynote to get the scoop on the Internet of Everything and how it will impact businesses. 

Read More »

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Deciding Upon a Collaboration Solution: Do Open Standards Still Matter?

While I was participating in a web conference from my home office, I started thinking about how much and how fast things have changed in the last decade around communications and how we use collaboration tools in the office, at home and on the road and most importantly the number of devices available to me so I CAN collaborate over distance.

One thing that stays constant in this industry is change, especially when it comes to devices. Let’s take a walk down memory lane and see if you can remember any of these once “have to have” mobile devices. The Nokia 9000, The Motorola “Flip phone” and The “Razor”, Palm Pilot, dare I say the Blackberry and of course at the start of 2007 the IPhone came on to the market — and we all know how that is playing out — this being a rarity. More recently, Samsung is challenging Apple with the Galaxy and DROID OS is becoming more prevalent than IOS. Last I checked, there was an estimated 1.3 million Read More »

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