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Norway Looking to Lead in Customer Experience & Engagement

norway1

Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.

The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.

This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »

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Carrier Wi-Fi for the Retail of Tomorrow

By Lisa Garza, Cisco Service Provider Marketing, Mobility Solutions

When we first started developing Cisco Connected Mobile Experiences several years ago, we had a vision that carrier-grade Wi-Fi could change how we interact with public environments.  We knew that the rich information that Wi-Fi provides indoors could enhance our experiences while shopping, watching sports, attending conventions, going to museums, and seeing shows.

It is so exciting to see this vision coming to life all around us.  One of the latest examples is the beautiful Stary Browar Mall in Poznań Poland.  Stary Browar is more than a mall.  It’s designed as a 50/50 combination of art and retail space, and the two come together to provide a unique shopping experience that can’t be found on the Internet.

Stary Browar

Read More »

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Location Based Services Enabling Smart Connected Cities

Smart Cities and the Internet of Everything have become commonly used terms over the past year or two. Both represent huge opportunities for both business growth and also for the delivery of better services and experiences for consumers and citizens alike. The size of this IoE opportunity has been widely predicted to exceed $14 Trillion[1] and within this just the Smart Cities component has been estimated to be worth $1,266 Billion[2] by 2019.  With this scale it is little wonder that it attracts a lot of interest and therefore a lot of very interesting innovation.

lbs1.1The Internet of Everything (IoE)  brings together people, process, data and things to make networked connections more relevant and valuable than ever before.  Smart and Connected Cities takes this and applies it in an urban environment to create new capabilities , richer experiences and unprecedented economic opportunity for businesses, individuals and countries.

While the Internet of Everything is about a connected grid of people, processes, data and things, what touches most of us is the ‘connecting people’ part of this equation.Within the greater IoE world, the Foundation for Delivering Next-Generation Citizen Services is how organizations and municipalities find innovative mechanisms to engage with us all. Read More »

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Summary – Fast IT: Sourcing Disruptive Innovation

The explosion of network connections among people, process, data, and things, now called the Internet of Everything (IoE), is the driver behind much of the disruption and change we see in all industries. It is making innovation more accessible and affordable, while presenting enormous opportunities.

At the same time, IT organizations are contending with significant challenges. Operational costs are rising as budgets fall. Pervasive mobility and an explosion in connected devices are intensifying complexity. Business users are bypassing IT to access cloud-based services while new security threats arise daily. These conditions can stand in the way of greater innovation and agility, and prevent companies from capturing the opportunities in the IoE economy.

Fast IT addresses the following core areas across IT:

  • Simplifying the infrastructure across silos and driving automation to reduce operational costs
  • Using strategically automated policy to build agility and intelligence to fuel growth and respond to changing conditions
  • Connecting the right people to the right information and process at the right time
  • Evolving security to defend against attacks before and while they happen, and to run analysis after they end

Read the full article Fast IT: Sourcing Disruptive Innovation to learn more. Full study findings can be found here.

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Summary: Fast IT: Sourcing Disruptive Innovation

The explosion of network connections among people, process, data, and things, now called the Internet of Everything (IoE), is the driver behind much of the disruption and change we see in all industries. It is making innovation more accessible and affordable, while presenting enormous opportunities.

At the same time, IT organizations are contending with significant challenges. Operational costs are rising as budgets fall. Pervasive mobility and an explosion in connected devices are intensifying complexity. Business users are bypassing IT to access cloud-based services while new security threats arise daily. These conditions can stand in the way of greater innovation and agility, and prevent companies from capturing the opportunities in the IoE economy.

Fast IT addresses the following core areas across IT:

  • Simplifying the infrastructure across silos and driving automation to reduce operational costs
  • Using strategically automated policy to build agility and intelligence to fuel growth and respond to changing conditions
  • Connecting the right people to the right information and process at the right time
  • Evolving security to defend against attacks before and while they happen, and to run analysis after they end

Read the full article Fast IT: Sourcing Disruptive Innovation to learn more. Full study findings can be found here.

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