“Collaboration” usually means “people working together productively by sharing voice, video, and data”. Inside Cisco, the standard idea of Collaboration includes a lot of IT Technology, like:
- all voice-based Unified Communication (that is, all IP Telephony from hardware and software phones, and all Unity voicemail, and all Contact Centers)
- all Video conferencing (from Jabber or WebEx clients, video phones, desktop video, room TP, and immersive TP),
- all streaming video like Cisco TV (IP/TV) for large multicast events, and
- software clients like email, web sites and blog sites and document repository sites, Jabber IM, voice and video, and WebEx voice, video and data
But sometimes Collaboration means more. For example, Cisco IT likes to say that we “enable people to collaborate with any device, from anywhere, at any time” which really expands the scope of collaboration. Read More »
Tags: any device, byod, Cisco IT, cisco on cisco, coc-collaboration, collaboration, global, mobility, productivity
Today’s security challenges are real and significant. We want governments to detect and disrupt terrorist networks before they inflict harm on our society, our citizens, and our systems of government. We also want to live in countries that respect their citizens’ basic human rights. The tension between security and freedom has become one the most pressing issues of our day. Societies wracked by terror cannot be truly free, but an overreaching government can also undermine freedom.
It is in this context that I want to offer some thoughts on actions by the US Government that in Cisco’s eyes have overreached, undermining the goals of free communication, and steps that can be taken to right that balance, and I do so on behalf of all of Cisco’s leadership team.
Confidence in the open, global Internet has brought enormous economic benefits to the United States and to billions around the world. This confidence has been eroded by revelations of government surveillance, by efforts of the US government to force US companies to provide access to communications of non-US citizens even when that violates the privacy laws of countries where US companies do business, and allegations that governments exploit rather than report security vulnerabilities in products.
As a matter of policy and practice, Cisco does not work with any government, including the United States Government, to weaken our products. When we learn of a security vulnerability, we respond by validating it, informing our customers, and fixing it. We react the same when we find that a customer’s security has been impacted by external forces, regardless of what country or form of government or how that security breach occurred. We offer customers robust tools to defend their environments against attack, and detect attacks when they are happening. By doing these things, we have built and maintained our customers’ trust. We expect our government to value and respect this trust.
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Tags: global, internet, NSA, security
Cisco.com has been featured by industry research firm ByteLevel Research as “Best Global Enterprise Technology Website” in their latest ‘Global By Design” installment focusing on globalization web practices in tech B2B.
ByteLevel Research is the author of the annual Globalization Digital Scorecard, where Cisco.com was ranked #4 worldwide in 2013 among such peers as Adobe, GE, HP, Microsoft, Intel, EMC, etc. Cisco has consistently ranked in the top 5 since 2007. The scorecard also takes an in-depth look at best practices and trends in digital globalization within specific industries: Web services and eCommerce; Enterprise Technology; Consumer Technology; Travel Services; Automotive, etc. Cisco is featured as leader of the Enterprise Technology category where it gets top marks from the analyst among the following companies:
- Cisco Systems
- Texas Instruments
The analyst praises in particular the number of languages supported (40, not including English) ahead of many other sites; and the high-level of consistency of presentation across these local implementations, while being “flexible enough to support local content and promotions.” The analyst also notes that “Cisco leads the sector in its support for locally relevant social networks”, showing as an example social media aggregation pages on cisco.com in the US and Korea.
Kudos to the fantastic work done by our fabulous virtual team across organizational lines and geographies, who pretty much never sleep and yet somehow manage to look bright eyed and bushy tailed night or day when I see them.
You can read the full ByteLevel Research article online.
Tags: digital experience, global, user experience
When most people think of their early experiences with the internet, the memory comes with a sound: the scratchy noise of a dial-up modem.
What a long way we’ve come. We have gone from clumsy desktop computing to a world of mobile computing with smartphones, laptops, and tablets. Businesses can interact with customers real-time through video chats and CEOs can talk to shareholders from 20,000 feet in the air. As the capabilities of devices increase, the Internet of Things will quickly evolve into the Internet of Everything (IoE). And Cisco technology is fueling that transition, playing a big role in connecting the unconnected. Read More »
Tags: Cisco, collaboration, education, global, healthcare, Internet of Everything, IoE, Tomorrow Starts Here
An explosion of new technologies is creating new winners and losers in nearly every industry. You only have to look at the changing fortunes of Apple and Hewlett-Packard in the personal computer/tablet arena over the last decade to see how innovation can propel one company into superstar status, while another becomes irrelevant in the same market space.
So how can companies gain and hold an edge in technology innovation? In an engagement with a major global manufacturer, Cisco IBSG identified three key factors in the product innovation process that companies must clearly understand and be able to orchestrate:
- Technology Strategy: Develop a technology strategy based on internal and external scans of rapidly emerging capabilities. These should include an assessment of each technology’s ability to disrupt, its stage of incubation, differentiating factors, competitive alternatives, and identification of platform choices. Developing a business and technology architecture for how the technology fits into your company’s platform portfolio is a critical step in this analysis.
- Ecosystem Management: Arrange and manage ecosystem partners by assessing the need for technologies to perform certain functions that extend beyond your own internal capabilities, such as the ability to connect to a broader environment. You will need to understand existing and future profit pools to validate partner choices. For example, providing “smart services,” such as analytics, can extend a product’s useful life and be the source of long-term profitability, for both you and the ecosystem partners that deliver them.
- Market Interactions: Prepare and execute detailed plans for managing market interactions, from initial introduction through full-scale market management. This includes an ongoing analysis of customer reactions, portfolio management, media communications, and potential competitors.
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Tags: Cisco, Disruption, disruptive technologies, ecosystem, global, IBSG, innovation, interactions, management, manufacturer, market, partners, process, product, strategy, technology, technology scan