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The We’re Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experience Summit

This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and technical support resources. Throughout his nearly 24 years at Cisco, Joe has championed the customer experience in all aspects of Cisco’s business. He also initiated and continues to sponsor an Ease of Doing Business (EoDB) program within Cisco, with a cross-functional group that is dedicated to improving the end-to-end customer and partner experience.

Joe recently gave a great keynote address at the Walker B-to-B Customer Experience Summit that talked about how companies can improve EoDB for their customers and partners – I’ve asked him to share some of those thoughts here, as well as his overall takeaways from the conference. Read on, and don’t forget to comment with your thoughts and questions for Joe.

jpinto By Guest Contributor Joe Pinto

Last month, I delivered the keynote at the Walker B-to-B Customer Experience Summit. At the event, Walker announced the findings from their latest case study The Value of Making it Easy. Given this focus, it was a great opportunity to share Cisco’s approach to improving Ease of Doing Business (EoDB) in the customer and partner experience.   Read More »

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Summary: Decoding UCS Invicta Part 2

Solid State Drives (SSD) 101

In part one of this series we covered the internals of HDDs and some basic techniques manufacturers use to increase performance. In part two we are going into a deep dive of Solid State Drives (SSD), how they work, and some caveats.

The solid-state drives (SSDs) have a simple unit where one or more bits are stored: the “NAND Flash Cell”. So, this should be easy! Right! Lets see.

Click here to learn more.

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Summary: Decoding UCS Invicta Part 1

Storage 101

Less than a year ago, October 29th 2013, Cisco acquired Whiptail {http://newsroom.cisco.com/release/1279074}, a high performance scalable solid-state memory system. Shortly after its acquisition, the product lines were renamed UCS Invicta.

The idea behind UCS Invicta and its market positioning is application acceleration. This is not to be considered a traditional storage but instead a solution to enhance application performance. In fact, Cisco has made it quite clear that they have no plan to target the traditional storage market:

“This acquisition is really about the server market. It’s a significant opportunity, but distinct from the portion of the market served by traditional stand-alone storage systems. As a result, our continued engagements with NetApp on FlexPod, EMC on VSPEX and VCE on Vblock will not change. We have no current plans to expand into the broad based, traditional storage market.”

Now, just as it happened in 1998 when Cisco got into the VoIP market, and then in 2009 when it got into the server market, we need to learn a new lingo and we need to understand the pains of that market.

In this blog series, I’ll be covering some of the lingo, highlighting some of the pains the users have and describing what UCS Invicta brings to the table. Learn more here.

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#CiscoChampion Radio S1|Ep17 Cisco Live Highlights

June 24, 2014 at 9:00 am PST

#CiscoChampion Radio is a podcast series by Cisco Champions as technologists hosted by Amy Lewis (@CommsNinja). This week guest host Lauren Friedman (@Lauren) and the Cisco Champions team share a recap of Cisco Live.

Listen to the Podcast

Learn about the Cisco Champions Program HEREcisco_champions BADGE_200x200

Cisco Live Highlights:
DevNet Hackathon recap
Most useful Cisco Live Sessions, Labs and Classes
Most enjoyable Events
How to lose your voice in 3 weeks
How to recover Read More »

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Summary: High performance Splunk with Vmware on top of EMC ScaleIO and Isilon

I recently did a project involving several moving parts, including Splunk, VMware vSphere, Cisco UCS servers, EMC XtremSF cards, ScaleIO and Isilon. The project goal was to verify the functionality and performance of EMC storage together with Splunk. The results of the project can be applied to a basic physical installation of Splunk, and I added VMware virtualization and scale-out storage to make sure we covered all bases. And I’d now like to share the project results with you, my dear readers. Learn more about it here.

 

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