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#CiscoChampion Radio S1|Ep 34 Tech Support App

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Engineer Dave Dube, about the Cisco Technical Support mobile app. Amy Lewis (@CommsNinja) moderates and Stephen Rodriguez and James Bowling are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

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Dave Dube, @davidjdube, Dave Dube, Cisco Product Manager

Cisco Champions
Stephen Rodriguez, @WiFiJanitor, Senior Solutions Engineer
James Bowling, @vsential, Cloud Architect Read More »

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#CiscoChampion Radio S1|Ep 33 Cisco Advanced Malware Protection (AMP)

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Engineer Eric Howard, about Cisco Advanced Malware Protection (AMP). Lauren Friedman (@Lauren) moderates and Brad Haynes and Bill Carter are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

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Eric Howard, @ericlhoward, Cisco Engineer

Cisco Champions
Brad Haynes, @GK_bradhaynes, Pre-Sales Engineer at Global Knowledge
Bill Carter, @ccie5022, Senior Business Communications Analyst Read More »

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The Evolution and Impact of Collaboration Technologies

As I sit here on an airplane en-route to San Jose with my MacBook Pro at hand, heading to an industry-leading networking event (albeit on my own time, yes – this is officially vacation), I’ve found myself reflecting on collaboration technologies and how I’ve seen them evolve in the short 15 years I’ve been working with them. After all, it has become one of those things that I spend the majority of my day doing these days, working as a partner engineer specializing in Collaboration.

One of my first experiences with collaboration technologies was back during my third IT job, sometime circa 2001, only a few short years after the Cisco acquisition of Selsius networks brought the Call Manager product to us, and I was working for a company supporting what we now call ‘telepresence’; back then we simply referred to it as  ‘video conferencing’. These immersive environments (calling them ‘life-size’, as we did back then, seems kind of silly now) were not all that different from what you see today; projectors, nice furniture, and an executive meeting room experience. Read More »

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#CiscoChampion Radio S1|Ep 32 Instant Access and the Cat6k

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Technical Marketing Engineer Jay Moorkoth Arakkalath, about Instant Access and the Cat6k. Lauren Friedman (@Lauren) moderates and Bill Carter, Rick Vanover, and Denise Fishburne are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Jay Moorkoth Arakkalath, Technical Marketing Engineer Read More »

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Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s improved? Bill Skeet, Manager, User-Centered Design for Cisco.com, has a better explanation. I’ve invited him to the blog to share his forward-thinking strategy for improving the support website, and to highlight some of the real differences that you may not have noticed. 

bskeetBy Guest Author Bill Skeet

As we manage the Cisco Technical Support site, we make it a priority to make things easy so you don’t waste your time. That means we are constantly changing the site and launching improvements that will help you find what you’re looking for so you can complete tasks as quickly and easily as possible.

For instance, we’ve improved site search, added new sections and pages, streamlined tools, and tweaked link labels and terminology to be more understandable.

What? You didn’t notice?

Well, that’s not a surprise. We’re always talking to our customers and partners, and we know that many users have not noticed changes.

Here’s an example – at our annual Cisco Live! conference, we often recruit attendees to participate in usability tests. We hear numerous comments from these customers about aspects of the site that they had not noticed or seen before, even though that feature may have been released months previously. Our web logs, however, show that the changes have already been used and adopted by users. Read More »

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