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Summary: How Retail Giant Kingfisher Is Improving Efficiency with a Video-Enabled Supply Chain

March 18, 2013 at 2:03 pm PST

It seems every week there is a new use case for Cisco TelePresence, and this week is no different.

Europe’s leading home improvement retailer, Kingfisher is using Cisco TelePresence to help the company adopt more agile ways of working. As a company that makes do-it-yourself projects easier and more affordable, Kingfisher was facing increasingly difficult logistical challenges with key partners and offices spread out across the globe. Not only is Cisco allowing the company to speed time-to-market and increase overall revenue, but it’s also enabling better communication and more productivity.

Read more on this innovative case study and watch their video in the latest Cisco Video blog post “How Retail Giant Kingfisher Is Improving Efficiency with a Video-Enabled Supply Chain.”

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Summary: The We’re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Management

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience.

We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want Cisco’s order management process to be less complicated, more efficient, and take less time. Your feedback is taken seriously and has resulted in several improvements to ensure placing a product or service order with Cisco is fast and simple.

Read the full article: The We’re Listening Blog Series:  Making It Easier to Do Business with Cisco by Simplifying Order Management

Summary: The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements to services accessibility.

Imagine you’re in the back seat of a taxi—the driver is in complete control.  You have little to no control on speed or route, limited visibility, and no power.  Now, imagine you’re the driver—you control speed and course, have full visibility, and it’s your hands on the wheel—you are empowered.  That’s what I’m going to talk about—improvements we’re making to simplify customers and partners’ ability to take the driver’s seat.

Read the full article: The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management

Summary: What Partners Need to Know Before Selling into the Healthcare Sector

Consider the following facts:  In the US, the street value of a stolen social security or credit card number is about $1, and it can be sold for only a few days after it’s been stolen.  By comparison, a stolen medical record number has a street value of $50 and can be exploited over a much longer period of time.  HIPPA and HITECH are the US version of “privacy and security” laws that are getting so much attention in the global healthcare information technologies industry.

Hear from Brian Higgins,  Principal Healthcare Consultant at Comstor US, his perspective on regulating the privacy and security of protected health information and what that means to you, the reseller

Read the full article:  What Partners Need to Know Before Selling into the Healthcare Sector

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Summary: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing

The“We’re Listening” blog series continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve your experience doing business with us.  In this installment, we’re joined by Steve Young, Director of Service Delivery Transformation efforts for the Technical Assistance Center (TAC).  Steve discusses customer feedback to the TAC, and what his team is doing to address your top concern with TAC support -- getting to the right TAC expert right away.

Read the full article: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing.