We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that
Digitization is fundamentally reshaping business — and new technologies are changing the way we think about managing commercial indoor spaces. A couple of interesting facts: 40% of a building’s operational expense is keeping the lights on. Using LED
According to Gallup, 87% of the global workforce is disengaged – that is, they are emotionally disconnected from their workplaces and less likely to be productive. Recent Gallup research has found that a single disengaged employee costs organizations
