We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that go beyond products and services to deliver unique and rewarding experiences for new insights, […]
Digitization is fundamentally reshaping business — and new technologies are changing the way we think about managing commercial indoor spaces. A couple of interesting facts: 40% of a building’s operational expense is keeping the lights on. Using LED lighting can cut those costs in half and using network-powered smart lighting cuts costs even further. 23% […]
According to Gallup, 87% of the global workforce is disengaged – that is, they are emotionally disconnected from their workplaces and less likely to be productive. Recent Gallup research has found that a single disengaged employee costs organizations nearly $3,400 for every $10,000 spent on salary. There may be many causes of employee disengagement, but […]
