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Hans Hwang

November 18, 2014

1

DIGITAL TRANSFORMATION

Connected Contact Centers in the Era of the Internet of Everything

2 min read

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user […]

May 19, 2014

EXECUTIVE PLATFORM

Answering Your Top Tech Trend Questions at Cisco Live #CLUS

2 min read

Our customers join us at Cisco Live conferences around the world to hear how we can help you tackle the most important...