Skip to content
Cisco Blogs
Cisco Blogs

Cisco Thought Leadership

  • Executive Platform
  • High Tech Policy
  • Innovation
  • Our Corporate Purpose
  • We Are Cisco

Products & Services

  • Artificial Intelligence - AI
  • Collaboration
  • Customer Experience (CX)
  • Data Center
  • Industrial IoT
  • Networking
  • Security
  • Small Business
  • SP360: Service Provider

Related Product Blog Sites

  • Cisco Meraki Blog
  • Innovation
  • Cisco ThousandEyes Blog
  • Cisco Umbrella Blog
  • Splunk Blogs
  • Webex Blog

Industries

  • All Industries
  • Education
  • Energy - Oil & Gas, Mining and Utilities
  • Financial Services
  • Government
  • Healthcare
  • Manufacturing
  • Retail & Hospitality
  • Sports, Media & Entertainment
  • Transportation

Partners & Customer Success

  • Cisco Insider Voices
  • Partners

For the Tech Expert

  • Cisco on Cisco
  • Developer
  • Learn with Cisco

Related Blog Sites

Country & Regions

  • AMERICAS Network
  • APJC Network
  • EMEA Network
  • Austria
  • Belgium - Dutch
  • Belgium - French
  • Brazil
  • Canada - English
  • Canada - French
  • Finland
  • France
  • Germany
  • Greece
  • India
  • Italy
  • Japan
  • Korea
  • Latin America
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Spain
  • Switzerland Technology Blog - English
  • Switzerland - French
  • Switzerland - German
  • Turkey
  • UK & Ireland
Voice Search is currently unavailable
Powered by Google Web Speech API
We didn't hear that. Try again.
When autocomplete results are available use up and down arrows to review and enter to select
  • Downloads
  • Certifications
  • Design Guides
  • Training
  • Community
  • Careers

Cisco Blogs / cloud contact center / Page 5

cloud contact center

February 24, 2015

10

COLLABORATION

Zack Taylor

The Steely Dan Contact Center: When “Do It Again” Isn’t a Hit

2 min read

In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can’t Buy A Thrill.” Setting the standard for obscure lyrical...

Tags
  • #contactcenter
  • Call Center
  • call center management
  • call center software
  • CCaaS
  • cisco call center
  • cisco cloud contact center
  • cisco customer service
  • cloud contact center
  • collaboration
  • contact center
  • contact center platform
  • contact center solutions
  • customer collaboration
  • customer journey
  • customer service
  • customer service software
  • enterprise call center
  • IVR
  • virtual call center
  • workforce management
  • 1
  • 2
  • 3
  • 4
  • 5
    CONNECT WITH US
  • About Cisco
  • Contact Us
  • Careers
  • Connect with a partner
  • Feedback
  • Help
  • Terms & Conditions
  • Privacy
  • Cookies / Do not sell or share my personal data
  • Accessibility
  • Trademarks
  • Supply Chain Transparency
  • Newsroom
  • Sitemap
©2026 Cisco Systems, Inc.