What a year 2020 turned out to be!

This year’s Cisco Live was about more than just IT. It was about people coming together to affect change. A large part of that change centered around remote work, with research showing that, by 2025, 36.2 million Americans (22% of the workforce) will work remotely.1 The rapid and sudden shift last year to remote work around the world brought with it a range of new business and IT challenges to enable secure remote collaboration and accelerated digital transformation.

Cisco CX is answering the call for rapid and radical change

Leading the team in the Americas, I get to hear first-hand how Cisco Customer Experience (CX) plays a big part in helping our customers thrive in these challenging times. We marry together human expertise and Cisco’s Collaborative Intelligence with our new CX Cloud to empower our customers and partners anywhere they work. Our team is with yours every step of the way. With greater insights and telemetry, we give customers more control of their networks. And with more automation and lifecycle services, we speed time to value.

At Cisco Live, the CX team showed the world that it is more committed than ever to helping our customers solve their biggest IT challenges and achieve their most important business outcomes. To view all the Cisco Live CX presentations and demos, click here.

Our customer stories speak volumes

The best way to understand the value of Cisco CX is to see how we’re helping our customers transform their businesses during changing and challenging times. Three of our most recent and inspiring stories include:

The Brooklyn Hospital Center – Brooklyn’s oldest hospital, built a Security Operations Center (SOC) in just two weeks, and now relies on Cisco Managed Detection and Response Service to protect their environment 24/7 so they can focus on what matters most—keeping Brooklyn healthy.

WestPac – One of Australia’s largest banks partnered with Cisco CX on an ambitious digital transformation plan to modernize its core network and branch infrastructure of more than 900 locations. Application performance has dramatically improved, and they are delivering 10 times the bandwidth at 50 percent of the previous cost.

Vodafone – a leading telecommunications company in Europe and Africa is leveraging next-generation platforms to bring services to their customers faster, and they are also focused on building a fully-optimized customer experience. To achieve lower operating costs and an improved customer experience, Business Critical Services teams have been conducting discovery assessments to gather insights into Vodafone’s global network.

View these customer stories and more here.

Whatever the next new normal ends up being, you can count on Cisco CX to help your organization adapt, thrive, and transform. We look forward to seeing many of you in the coming weeks and months.


Alvio Barrios

Senior Vice President, Customer Experience

CX Future Technology & Investments