Your technology investments play a critical role in the success of your business. They drive efficiencies. Accelerate the introduction of new products and services. Help your business gain a competitive edge and increase profitability.

It’s no surprise that with the number of technologies and solutions you have to manage, along with the explosion of devices and applications, public and private cloud services, data management, and secure access to your network, the IT landscape has become increasingly complex. In fact, 61 percent of CIOs say projects are more complex, and 58 percent say they are more ambitious than 5 years ago.1

In the midst of your quest to digitally transform your business and innovate faster, you must deliver a consistent and stable IT. So where do you put your focus?

According to the 2018 Harvey Nash/KPMG CIO Survey, customer-centric and digital leaders have centered their efforts around developing innovative products and services and improving time to market to meet the needs of their customers. However, the downside is that they are less likely to focus on improving operational efficiencies.

With a focus on innovation, 52 percent of customer-centric organizations are more likely to report greater profitability over their competitors. And of the organizations effectively leveraging digital technologies to innovate, 61 percent have seen higher revenue growth than their competition compared to the global average.With today’s complexity, it’s making it almost impossible for you to effectively manage the reliability and performance of your IT operations, let alone innovate. A ZK Research study found that 83 percent of IT budgets are used just to maintain the current environment.

It doesn’t have to be an either or scenario.

Many of you are already turning to third-party IT service providers for consulting, support, and optimization services as your secret weapon to stay ahead of the pack. Having the right IT services provider can help you make your technology investments work for you, instead of the other way around.

In an IDC Business Value Analysis, organizations who teamed with Cisco Solution Support faced 21% fewer issues, which equated to $37 million of savings in downtime. In addition, these organizations experienced a 213% service ROI over five years.

Cisco Solution Support provides centralized support to quickly resolve complex solution issues in your multivendor environment. By leveraging Cisco, our solution support experts can help keep your IT operations running smoothly and efficiently so you can focus on more important things—like business innovation. Check out the Cisco Solution Support ebook.


  1. Harvey Nash/KPMG CIO Survey 2017
  2. Harvey Nash/KPMG CIO Survey 2018
  3. ZK Research: Digital Transformation Services are Critical to Business Success (Dec 2017)


Courtenay Troxel

Marketing Manager

Cisco Services