Retail and Hospitality

The impact of cloud and mobility on the Retail Supply Chain

Earlier this year I had a bit of an “aha” moment. After a long day at Retail’s Big Show #NRF2016 at the Jacob Javits Center in New York 25,000 people wanted to get back to their hotel – all of them, all at once, at 5 o’clock. I looked at the taxi lines where people […]

Creating Context to Attract the Connected Customer

A couple of weeks ago, I had the opportunity to lead a session at the SAS Global Forum, along with Intel VP Steve Brown and Lori Schafer, SAS Retail Executive Advisor, on how retailers can create better in-store context for today’s connected customer. SAS Institute is a Cisco analytics partner and we had some exciting […]

There’s Never Been a Better Time to (Digitally) Transform the Shopping Experience

I’d like to draw your attention to a Cisco blog that came out recently from our Vice President of Global Marketing Karen Walker. Cisco has launched a new brand campaign based on the theme of There’s Never Been a Better Time. In talking to our customers, partners, and other influencers like you, we are finding […]

The Shift from Retail Solutions to Strategic Capabilities

Hello, everyone! My name is Ed Jimenez, and I am the new lead for Retail & Hospitality for Cisco’s Business Transformation Team. My job is to help retailers and hoteliers make better use of technologies to deliver customer experiences that align with their brand promise. I worked my way though college as a retail store […]

Video Provides a Fresh Approach to Retail

The key to retail success is understanding the shopping journey, and video can play an important part in that process. Sandra Acham talked to me this week as she wrote a blog about how video supports a comprehensive approach to understanding customer behavior (read the blog). The thing is that today’s retail customers don’t think […]

February 24, 2016

RETAIL AND HOSPITALITY

How Retailers Can Chart a Path to Digital Value

Digital disruption is here. According to a 2015 survey from the Global Center for Digital Business Transformation (DBT Center), a joint initiative of Cisco and the Institute of Management Development (IMD), 47 percent of retail executives say digital disruption increases the risk of going out of business. In addition, the survey revealed that four of […]

January 26, 2016

RETAIL AND HOSPITALITY

Feb. 2: NRF16 Wrap Up at Live CiscoChat

Retail’s Big Show offers ideas and insights into the ever-changing industry of retail. This year’s NRF 2016 drew a large and influential group of the most innovative retail leaders. Throughout the show, these leaders held extensive one-on-one conversations and hosted general sessions by some of the industry’s starring professionals. If you missed the show (or […]

January 26, 2016

RETAIL AND HOSPITALITY

Digitization Offers Hope to Besieged Retailers

These are especially difficult times for the retail industry. For starters, several of retail’s marquee names announced store closings or layoffs following a disappointing holiday sales season. Retailers simply haven’t...

January 15, 2016

RETAIL AND HOSPITALITY

Presenting a Roadmap for Digital Transformation at NRF 2016

Life in the Digital Vortex is challenging—especially for retailers. In an environment where averaged across industries four of the top 10 incumbents will be displaced by digital disruption in...