AppDynamics (AppD) is one of the top five applications on AWS marketplace, providing tremendous value to enterprises that rely on AWS. AppD allows enterprises to confidently move applications to the cloud, while ensuring flawless experiences for applications running on AWS. In this post, we’ll highlight the four most popular use cases for AppD on AWS, which starts with migrating workloads to AWS. AppD has also shown itself to be a critical tool for monitoring both application and business process performance running in AWS, including monitoring business processes built with SAP applications.,

Migrating Workloads to AWS

As businesses migrate their on-premises workloads to AWS, one of the most important questions they need to answer is: Has the performance of our application changed now that we’re running in the cloud? This is a critical question, as it’s paramount that application performance, and the associated optimal user experience, is maintained while operating in the cloud.

Before an application is migrated from an existing on-premises data center to the cloud, AppD is first deployed to identify dependencies and baseline application performance. Then, once the application is migrated to AWS, the customer again measures application performance using AppD. The result? The customer gets a quantifiable measurement of the performance delta (if any) of migrating from on-premises to AWS.

For more information, request the eBook: 6 ways to accelerate and derisk migration to AWS

Maintaining Optimal Customer Experiences on AWS

The goal of any IT team is to keep their users happy and maximize revenue. AppD helps ensure optimal user experience by measuring key performance metrics and reporting on any deviations in real-time. However, AppD goes beyond alerts by pinpointing where an issue is occurring and providing AI-driven remediation recommendations. This capability is especially important to proactively identify potential issues before they result in degraded customer experiences and potential lost business.

One of AppDynamics key benefits is integrating with other services, and AWS is no exception. AppD integrates with 25+ AWS services, including Amazon CloudWatch and AWS X-Ray. By leveraging a combination of these three services, enterprises can gain deep visibility to support their diverse collection of applications, IT environments, and users.

AppDynamics provides several advantages for supporting hybrid cloud applications in particular, including automatic baselining, tag-and-follow functionality, and application health metrics, from both a technology and business standpoint. With these metrics, businesses can see how application performance impacts user experiences and business outcomes.

For more information, request the eBook: 3 critical monitoring tools for Hybrid Cloud Applications

Visualizing Business Processes with AppD Business IQ

In addition to monitoring individual application performance, AppD also provides business performance monitoring through its Business IQ solution. Business iQ is an industry first that translates code-level monitoring into immediate, clear, and actionable insights, by correlating application performance, user experience, and business outcomes. From the end user’s front-end to the application back-end, AppDynamics is the only platform that unifies full-stack performance monitoring for business and IT departments.

For example, when Wyndham Hotels & Resorts, the world’s largest hotel franchisor, migrated a number of its applications to AWS, they began facing issues with data analysis and application monitoring. With data from close to 9000 hotels, plus continuous data collected from guests, Wyndham needed a solution to simultaneously monitor application and business performance and leverage this data to better serve its franchisees and guests. So, Wyndham turned to AppDynamics running on AWS.

Here’s a practical example of business performance monitoring in Wyndham’s environment: If a guest wants to make a last-minute reservation change, but is frustrated with the wait time for the process to complete, they could cancel entirely. Since this process can be built from a number of different applications, it’s crucial Wyndham has insight into application dependencies. Since AppD continuously measures the time it takes for the process to complete, as well as the underlying applications, it sends notifications proactively if any of them deviate from the established baseline. This contextual data is then sent to stakeholders so that any issues can be addressed quickly, before the customer experience has been negatively impacted.

As a result of the migration to AWS and implementation of business and application monitoring using AppD, Wyndham has seen bookings increase by 75 percent.

SAP Migrations and Business Process Monitoring

AppDynamics application and business performance monitoring also extends to managing workflows built from SAP and non-SAP applications.

Let’s say, for example, you have an e-commerce site built with non-SAP applications, that ties back to a specific SAP Order to Cash (O2C) business process. With AppDynamics’ Business IQ for SAP, you get real-time performance metrics on every step of your O2C process. But what happens when a bottleneck occurs that causes your process to suffer?  In this situation, alerts are proactively sent whenever workflows and underlying applications start performing below established baselines, which enables rapid troubleshooting.

AppD provides unique monitoring of SAP applications, giving you ABAP code-level visibility, SAP’s proprietary programming language used to build its applications. This capability complements AppD’s ability to monitor non-SAP applications, and helps you quickly pinpoint the root cause of the issues, no matter where it occurs across your SAP environment.

In addition, AppD can help many SAP customers map environments as well as de-risk and accelerate migrating S4/HANA to AWS.

For more information, check out this blog post: Monitoring SAP Business Processes with Cisco AppDynamics

Make the Most of Your AWS Cloud Initiatives

Many larger AWS customers participate in the AWS Enterprise Discount Program (EDP). AWS EDP is a private pricing program that offers a discount to organizations in exchange for a pre-paid, annual consumption commitment. With AppD available in the AWS Marketplace, customers participating in the EDP can consume prepayment commitments by using AppD, and see the benefits it has on their applications running in AWS fast.

As you migrate to and run your enterprise workloads on AWS, AppD can help you continuously deliver an exceptional customer experience, 24×7.

For more information, visit the AWS Monitoring page.

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Lars Thorsen

Global Strategic Partner Sales Executive

Global Partner Organization