Hybrid Chat Wins the Cisco & Google Cloud Challenge
Hybrid chat solution makes it possible for chatbots to handle the majority of customer interactions, and to remain involved even when interactions are escalated to agents.
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Planning a Cloud Communications Migration: Access Network & Service Assurance Options
This is part five of a seven-part series on how IT managers and communications service providers (CSPs) can work together to simplify their migration of premises-based communications to the cloud.
How will the Fourth Industrial Revolution Transform How We Govern?
Co-authored with Heather Keleher.
2018 Enterprise Networking Business: A Dynamic Year in Review
Bridge to Possible describes what Cisco Enterprise Networking has been doing for years. Bridges connect. Bridges unite. Bridges enable collaboration.
Cisco Threat Response: Open Source Integrations You Can Use Now
Cisco Threat Response is built upon a collection of APIs; which can be used to integrate your Cisco and third-party security products, automate the incident response
The New Webex Experience: CRN Overall Collaboration Product of the Year
What an honor to have our Webex redesign recognized as the overall Collaboration Product of the Year by CRN, a leading news source for our channel partners and service providers. And like many awards, there is a bigger story here that I would like to
Meet the Life at Cisco Blog Team
As we close out another year around the globe, we wanted you to meet the humans behind the Life at Cisco blog that help bring our employee stories to life.