March 6, 2017


Optimizing Product Documentation for Large and Small Devices

When we first launched the template for Product Books and Chapters (in 2016), and then improved search functionality, Our focus was on desktop-sized screens. Thousands of customers have benefited from the new functionality since. In fact, more than 20,000 visitors leverage the search feature every week. Now, in response to user needs, we have… Adapted […]

July 7, 2016


Cisco Product Documentation: It’s Now Easier to Search Within a Book

We heard you!  Customers have long complained that they can’t easily find what they need within a book.  With the latest release we are pleased to announce that the new “Search within a Book” feature is now available on all Product Documentation Books and Chapters on The new Search feature enhances the usability of the book […]

May 24, 2016


A New Look for Cisco Product Documentation

Did you know this is the first time that the Books and Chapters have  received an update in over 10 years?  Over 10,000 Books and 150,000 related chapters have been updated with a new, more flexible format.  The new design addresses the top pain points voiced by customers and this was further refined and validated […]

July 20, 2015

DIGITAL AND SOCIAL goes Mobile – One Page at a Time

Did you know gets more than 355.5M visits a year?  One out of every 10 visits is from a mobile device and mobile usage is growing. Much of the Cisco website is mobile-friendly, with the new Home page, Product pages, revised Support Home Page, and over 7,800 Model pages. Now we are turning […]