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A New Look for Cisco Product Documentation

- May 24, 2016 - 6 Comments

Did you know this is the first time that the Books and Chapters have  received an update in over 10 years?  Over 10,000 Books and 150,000 related chapters have been updated with a new, more flexible format.  The new design addresses the top pain points voiced by customers and this was further refined and validated with user research sessions. One in 10 users accesses these documents, representing over 8.8 Million visits a month to

We included the same features found on the single HTML pages, including breadcrumb navigation, responsive content, downloadable versions, recommendations, and back-end instrumentation to allow future enhancements.

In addition, the new format for Books and Chapters includes:

  • Links to the Book and Chapter contents at the top.
  • The bar with the Book Contents ‘sticks’ to the top of the page so that the Download (for PDF, Mobi, and ePub) and Print options are always available.
  • And a floating ‘Top’ button will take you to the top of the document at any time.


Example of new look for Cisco product documentation pages.


So What’s Next?

We are actively gathering and analyzing feedback from this first version to guide updates to the design.  And we are working on functionality that will let you search across the entire set of chapters for a text string without the need to download the entire book’s PDF.  The search box for desktop screen sizes is targeted for release early this summer.   A follow on release will enable the search on mobile devices.  And the mobile-friendly layout for localized content is targeted for completion by the end of 2016.

Have suggestions to make it better?  Let us know either by providing feedback directly from any document or by commenting on this article.

– By Joann Hartman, Christopher Bey, and Vipul Ashta


And if you are curious about the announcement that started it all: goes Mobile – One Page at a Time


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  1. such a amazing tech

    Cisco leads the way!

    I would like to see a more pleasing format. I find the Smart Net Total Care page pleasing. More rounded graphics and less text links. The new page and features certainly offer much more functionality we all have been looking for, it just seems more 1995 text based rather than 2016 GUI.

    Hi, Can you please reorganize the all product documentation in one single format? However the new look is adorable. But i don't found any other format download except pdf! Thanks

  2. One more for having the ability of searching throughout the whole book, as if you are not really sure where the information you are looking for is, it gets sometimes difficult to find it - unless one downloads the whole book and then searches through it.

  3. Searching through the whole book without downloading would be amazing!