Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
- In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
- In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
- Cisco IT has had a 52% increase in devices and 16% more users
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Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »
Tags: aaron chiles, CIO, Cisco, Cisco IT, cisco on cisco, coc-collaboration, collaboration, communication, information technology, iwe, Knowledge Sharing, pervasive video, Rebecca Jacoby, video, virtual events
By Howard Baldwin, Contributing Columnist
Where is broadband deployment most widespread and thus most successful? Countless surveys, including some that we’ve referred to on the Connected Life Exchange, show Asia as the undisputed leader — especially South Korea.
But INSEAD (formerly known as the Institut Européen d’Administration des Affaires) tweaked its methodology for tracking network readiness in its Global Information Technology Report (GTIR) between 2011 and this year, the rankings of its Networked Readiness Index (NRI) came out slightly different, and Asia’s presence faded.
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Tags: economic development, information technology, INSEAD, Networked Readiness Index