If your car is overdue for a tune-up, it may let you know in unexpected (and unsettling) ways — rough handling, sluggish acceleration, and even an odd (“that can’t be good”) noise from under the hood. If you’re like me, you don’t want to find yourself waiting on the side of the road for a tow truck. You schedule your car for regular tune-ups to make sure your tires aren’t worn, the wheels are aligned, no fluids are leaking, and the engine is performing to the right specifications.
Just like your car, a collaboration infrastructure needs regular tune-ups. In fact, just like your car, a collaboration infrastructure will let you know that it’s not running optimally. But by the time you actually notice the performance problems with collaboration applications, the odds are that those problems have already started causing issues with your end-users.
Traditionally, optimization has been looked at (even by Cisco in the early days) as the final step in the deployment cycle. But IT projects queue up so fast that optimization for the last project may not happen because the next project is already underway. Today, however, we look at optimization in an Read More »
In my experience helping customers implement video solutions, their goals are usually to increase efficiencies, reduce expenses and even generate new lines of business. Cisco Collaboration Change Management Services (CCMS) helps customers accelerate adoption of collaboration solutions to achieve your targeted business goals. CCMS has a global team of experts in change management, communications, training, governance, marketing, operational processes and adoption analytics ready to help. View this video to learn how one company realized the full benefits of their video solution.
Overall, our team has noticed there are 5 common traits among successful customers:
An organization’s strategic objectives drive how, where, and why video is used
Customer A’s strategic objective was to aggressively expand in emerging markets over the next 3 years. This strategy was widely communicated and cascaded into operational goals throughout the company. Significant investments were made to increase the size and quality of the sales teams in the Brazil and China sales offices. Additionally, the customer purchased Cisco TelePresence video units for these offices to accelerate growth. The ‘boardroom ROI’ for this investment would be realized by achieving the expansion goals in Brazil and China.
A business unit sponsor leads the deployment (not IT), communicates their vision, and sets expectations about how video will make a difference. Read More »