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The other side of the jack: Is your Enterprise Network enterprise ready?

“Give me the best servers you have”, they said.

“Give me the best computers you have”, they said.

“Give me more mobile devices”, they said.

“Give me the network required to use all these things”, they (almost) never said.

The enterprise network is still very much considered to be just that hole in the wall next to the electricity outlet. It used to be that you came to work and moved the mouse to wake the computer. Later you plugged your laptop into that other weird looking jack labeled Read More »

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The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus include software simplification, customer relationship management, pricing optimization, and business architecture and policy.  Part of the software simplification effort is redesigning the Software Licensing Portal, an important step that will have a positive impact on our customers’ and partners’ ability to easily view and manage their licenses today.

I’ve asked Brian to join us to share details on the redesign, and to field any questions about the Registration Portal, or about Cisco’s larger transformation of the licensing experience. Be sure to submit any questions to the team via the Licensing Registration Portal forum on the Cisco Support Community.

Brian Jeffries, VP, Operations By Guest Author Brian Jeffries

While we’re making continual improvements to the software licensing experience with Cisco, we know that our customers still feel plenty of pain throughout the licensing processes.  We’ve made it a top priority  - and a long-term commitment -- to simplify this experience and better help our customers manage their licensing. Read More »

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Will Software Defined Networking Actually Happen?

As a writer for the IT media, conference speaker, and co-host of the Packet Pushers podcast, I cover emerging networking technologies often. The new tech that comes across my screen ranges in value from “I can’t believe that got funded,” to “Why has no one thought of this before?” and everything in between. As a big idea, software defined networking (SDN) seems to generate about that same range of responses from network engineers. Some networkers think that SDN is an extraordinary technology that’s going to change the world of IT. Others see SDN as yet another in a long string of quirky networking ideas that never gained acceptance. In fact, as I’ve read responses to my SDN-related content over the last few years, I believe that more folks are in that latter camp. SDN is a fad. SDN is a buzzword. SDN will go nowhere useful. SDN will eventually fail to have a universal impact.

I understand the cynicism. After all, for a long time, networking had lapsed in an innovation coma, with nothing especially exciting coming along to really shake things up. Yes, Ethernet’s gotten faster. And that BYOD thing got everyone excited a couple of years ago. But for the most part, we design, build, and operate networks the same way today that we did fifteen or more years ago. The core underlying protocols have grown up or had new knobs and levers added, but generally speaking, if a networker of the past fell out of a time warp and into a design project today, it wouldn’t take them too terribly long to catch up. Read More »

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The Art of Ambassador Programs: 5 tips from a geek

Cisco Nexus 9516 SwitchAll right I confess I’m not that kind of geek. I admire and work with many IT engineers, but if you need me to configure a Nexus switch you’ll be out of luck. I am a geek though, and I know about building successful B2B and B2C Ambassador Programs.

Before I start sharing my 2 cents, let’s take a look at what I mean by Ambassador Programs. Below are three major types. This is a simplified scenario but these large buckets help clarify.

Ambassador Program Types

1. Cast of Thousands: this type of program focuses on amplifying large volumes of content externally. Membership is open to anyone who registers, and includes automated content delivery, gamification, and tracking, where participants are rewarded for their actions in real time. Actions include low-hurdle social media tasks like sharing existing content to social media networks, rating a product, or entering a contest, but can also offer more challenging projects like writing a review, helping users solve problems, and communicating with potential customers. Ideally, ambassadors’ actions are integrated with a CRM platform in order to track ROI. Top participants are identified and nurtured, and in some cases transitioned into the second type of program (below). Read More »

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The Internet of Everything: An Opportunistic View from the Clouds

The Internet of Everything (IoE) describes machine-to-machine (M2M) compute entities that track and measure real-time data that can be used to build out a data history for analytics that could be used to optimize the quality of life. The opportunity is represented by devices used in a person’s everyday life that are connected to the Internet, have the ability to learn a person’s consumption behavior, and embody the goal to improve the efficacy of services and goods delivery and consumption. Cisco Systems CEO John Chambers says that the Internet of Everything could be a $19 trillion opportunity. 1 Read More »

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