Recently FortisBC Inc., an integrated energy solution provider serving approximately 162,000 electricity customers in Canada, selected Itron’s smart grid solution to support the utility’s Advanced Metering Infrastructure (AMI) project. This follows on the heels of BC Hydro, another Canadian utility, announcing its plan to upgrade nearly 2 million electric meters over the next two years. Both utilities expect to improve customer engagement and reduce costs through operational efficiencies, and a key technology is the communications infrastructure on which both solutions will run.
Earlier this year, Cisco helped rally the industry around the utilities need for an architectural approach based on open standards, that would address interoperability and cybersecurity across disparate systems. The Cisco GridBlocks ArchitectureTM provides such framework, and its implementation for the utility field area network is what BC Hydro and FortisBC are using to deliver multiple applications and manage devices over a common communication network. Read More »
Tags: customer, Energy, gridblock architecture, utility
Great Britain’s Olympics opening ceremony highlighted many of their natural treasures from past and present, including their healthcare system. Great Ormond Street Hospital (GOSH) was prominently featured, along with the National Health Service of which the hospital is a part. Both are Cisco Collaboration case studies.
In a fast-paced environment where urgency and efficient collaboration can mean the survival of a child patient, GOSH in greater London has invested in a Cisco intelligent network and solutions from our Cisco Collaboration Solutions portfolio including video, unified communications and customer collaboration. The National Health Service also has an interesting story about their combination of cloud and on-premise solutions from across the Cisco Collaboration portfolio to reduce travel, improve productivity and promote greener IT. As with most healthcare organizations, both want and truly need technology to save their staff administrative time so they can spend more time serving their patients and saving lives. The quality of care also depends on connecting staff to essential knowledge, media and communication when and where they need it.
Read the full Healthcare Collaboration Customers Shine at the Olympics blog to learn more, hear directly from the customer and see their highlight from the Olympics opening ceremony.
Tags: collaboration, Collaboration Solutions, customer stories
When John Lewis, a leading U.K. retailer, faced challenges with running its new, geographically distributed at home shops, Cisco IBSG knew that the problems could be solved through the innovative use of video technology. Within the retail industry, video collaboration has historically been regarded as a head-office capability, with the notion that video and mobile technology at the shop level were both too expensive to implement and too complex to use. This was an opportunity to prove otherwise and create a retail industry first.
Maggie Porteous, head of at home for John Lewis, was challenged with helping the new teams get to know the new shop format and with bringing them together to share learnings and improve operations. And while she wanted the dispersed shop teams to be able to work together, frequent travel was time-consuming, costly, and, most important, meant time away from serving customers.
Working with John Lewis CIO Paul Coby, we chose two critical concepts to pilot for the core retail use cases:
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Tags: at home, Cisco, high-definition video conferencing, IBSG, innovation, John Lewis, productivity, retail, retailing, shop operations, technology, video, video portal
In real estate, location, location, location is the most important thing to remember. It doesn’t matter the condition of the house, the color of the walls, or whether or not there are stainless steel appliances. All of that is cosmetic and unimportant, as long as you are in a desirable neighborhood with safe streets and a grocery store nearby.
The only downside is that once you buy that house, you are locked into one location for the life of your mortgage payments. The thought is daunting and requires quite a commitment. Location can be a blessing or it can be something that holds you back.
For the 194 member states of the United Nations that participated in the United Nations Framework Convention on Climate Change (UNFCCC), however, location was not a cause for concern. For their 17th annual Conference of Parties (COP17), member countries from across the globe gathered to debate climate change strategies with a goal of coming to a global political deal between all attendees.
Committed to their mission of reducing impact on the environment, the United Nations chose Cisco to provide HD and quality video communication tools and web conferencing capabilities for its expected 20,000 attendees to participate. With trust in Cisco’s stable and secure communications network, attendees were able to engage face-to-face in conversations with each other from telepresence rooms and via desktop video from all around the world.
COP17 represents a milestone in the ability of the international community to work together on climate change by leveraging virtual collaboration capabilities as the parties agreed to adopt a universal legal agreement on climate change by 2015. Disparate locations could have limited the UN’s ability to effect transformation in global sustainability, but instead, TelePresence enabled each participant to bring his or her perspective from all across the globe to make change.
Read more about COP17 here.
Tags: Cisco, collaboration, customer stories, global communication, TelePresence, United Nations
What do a telecommunications company and a University have in common? Well, at first glance, not a heck of a lot — unless you consider their network requirements. After talking to a telecommunications company and a University I found out they both wanted:
- To know the exact status of all networking devices…within minutes.
- A simplified service contract structure for said devices
- To better predict, and budget for, support and upgrades of devices
- Reduced network risk, simplified operations, and increased employee productivity.
Are these objectives your company is trying to achieve, too? Let’s explore how Alestra, a Mexican service provider, and George Mason University, a U.S. institution of higher education, have achieved these results, and more, with Cisco Smart Net Total Care.
Never heard of Cisco Smart Net Total Care? I included a brief description at the end of this blog.
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Tags: alestra, Cisco Services, george mason university, jill shaul, smart net total care, smart services, SMARTnet