March 5, 2013
With day two of HIMSS underway, I wanted to take the opportunity to share more about the Cisco Customer Experience Report focused on health care. In this study, conducted in early 2013 and released just yesterday, consumers and health care decision makers across the globe were surveyed on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.
The results of the report demonstrate that as information, technology, bandwidth, and integration of the network become the center of the “new world,” both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.
A few of the highlights within each portion of the study are included below and are discussed in more detail by Kathy English and Joel Conover in the embedded video. For more information about the study and additional data points, be sure to view our press release. Also, don’t miss our infographic on the digital impact of customer experience for a visual representation of this report.
Privacy and Personal Service
It may be no surprise that health care practitioners are more willing to share personal and private information than consumers. The interesting point to consider is the degree to which all clinicians and consumers are willing to share personal health information and to improve the quality of care and how this varies by geography. In the U.S., close to sixty percent of HCDMs expressed confidence while only forty percent of consumers shared that sentiment.
In-Person vs. Virtual Customer Service
If you, as a consumer, feel you get the best treatment face-to-face and aren’t willing to consider virtual access to clinicians, you are in the minority. The study found that while consumers still depend heavily on in person medical treatments, given a choice between virtual access to care and human contact, three quarters of consumers find access to care more important than physical human contact with their care provider and are comfortable with the use of technology for the clinician interaction. The report also found that consumers will overlook cost, convenience and travel, to be treated at a perceived leading health care provider to gain access to trusted care and expertise.
How Much Do Consumers and HCDMs Rely on Technology?
Nearly one in four of the survey respondents said that they currently receive health-related reminders on their device and that trend is only increasing. The study found that interest in accessing health information on mobile devices is growing rapidly. About 4 in 10 consumers indicate they would be interested in receiving recommendations about doctors, hospitals, medication, etc., automatically through their computer or mobile devices.
Interested in hearing more about the connection of devices and the critical role they play in the future of health care? Read our first blog post from HIMSS, focused on Dave Evans, Chief Futurist at Cisco’s presentation on the Internet of Everything during Cisco’s Community for Connected Health Summit on March 4. If you’re attending HIMSS this week, tell us what you’re enjoying most about this year’s event and be sure to stop by and see us at booth #2329.
March 4, 2013
“Is being a doctor enough or will the future doctor must also be a technologist?” Dave Evans, Chief Futurist, Cisco, kicked off Cisco’s Community for Connected Health Summit today at HIMSS 2013. With voice technology, augmented reality, gesture recognition and digital signage being implemented in the healthcare industry at a rapid rate, doctors are being pushed to their limit to understand and utilize these technologies to better communicate with providers, hospital staff and patients alike.
Evans stated that the exponential growth of the Internet is leading to more than 50 billion connected things that can communicate amongst one another, and it’s not a matter of ‘if’ the healthcare industry must adapt, but rather ‘when’ it’s possible to do so. There is an information explosion taking place and it’s not going to end anytime soon. By the end of 2013, we will create more information every 10 minutes than we did in all of human history, as of 2008. The zettaflood will place huge demands on the network. Demand optimized architectures for security, quality of service, and efficiency will be especially important for the healthcare industry. Read More »
Tags: Dave Evans, HIMSS13, IoE
Cisco, in partnership with Mobile Work Exchange, is eager to kick off the third-annual Telework Week from March 4-8. Telework Week 2013 is a global effort to encourage agencies, organizations, and individuals to pledge to telework anytime during this week. I plan not only to pledge to telework that week, but also to continue in my career of teleworking.
I have worked for companies based in San Jose, Tucson, Phoenix, Washington DC, Boston, and now San Jose again… all without leaving my beautiful home state of Ohio. I adopted telework in 1993 and as Telework Week 2013 approaches, I wanted to share my story about my years as a teleworker. Let me start by saying I would not change a thing.
Telework Pros and Cons… But Are They Really Cons?
Do I miss having lunch with my colleagues? Sure. However, my dogs are pretty good companions because they never complain. Plus, the food in my kitchen is a lot better than any cafeteria food. Don’t get me wrong, I’ve missed being able to celebrate the milestones taking place in my colleagues’ lives in person, but I’ve made sure they always get a baby gift or a wedding gift.
What I don’t miss is the daily commute. Driving in rush-hour traffic or in snowstorms aren’t especially fun or productive and through telework, I’ve been able to get to work on-time every day. Also, my checkbook likes my lower insurance rates. On top of all of that, I am able to work in pajamas or sweat pants if I feel like it. For big projects that require more focus and concentration, I appreciate not having people dropping by to chat about their weekend.
Sometimes, people tell me I have it so easy working from home, being that I can come and go as I please. However, any teleworker will tell you it just doesn’t work unless you have regular office hours. My schedule still fills up with meetings just like my colleagues’ working from an office. What many people don’t know though is that it seems a lot harder to end the work day when your office is just a few steps or clicks away. Read More »
Tags: Cisco, collaboration, social media, TelePresence, telework, video, WebEX
We are excited to be participating in the HIMSS13 Annual Conference & Exhibition from March 4-6 in New Orleans. If you are going to HIMSS13, make plans now to visit the Cisco booth #2329 to see solutions to streamline clinical workflows, facilitate BYOD, enable care-at-a-distance, and improve the patient experience.
See the Cisco Way-Finding Solution at HIMSS13
Some of the featured demos include:
- Cisco HealthPresence 2.5
- VX Clinical Assistant
- Bring Your Own Device (BYOD)
- Virtual Patient Observation
- Way-Finding Kiosks
- WebEx Solutions
Start your visit to the Cisco booth by attending the Connected Health Overview in the in-booth theatre. You’ll learn about innovations at Palomar Health in San Diego and be introduced to the rich set of healthcare solutions featured in the booth. Grab a keypad to participate in the interactive presentation, and you’ll have a chance to win a $25 American Express gift card! One winner per session.
Visit Cisco at HIMSS13 to learn more about what’s happening in the Cisco booth, the Cisco Connected Health Summit on March 4, and the other exciting activities we have planned for you at HIMSS13.
We’re looking forward to seeing you in New Orleans!
Tags: himss, HIMSS13
On March 4, Cisco will sponsor the 6th Annual Community for Connected Health Summit during the HIMSS13 Annual Conference & Exhibition. This year’s agenda promises to be the best one ever!
The Summit is open to all HIMSS13 attendees at no additional cost; however, registration is required as seating is limited. This is a one day program and all sessions are included in the registration. Complimentary boxed lunch is also included.
Monday, March 4, 2013
10 a.m. – 2:00 p.m. (check-in at 9:30 a.m.)
Ernest N. Morial Convention Center
New Orleans, LA
The agenda will feature engaging presentations from:
The Net Effect – A Cisco Perspective
Equal parts prognosticator and pragmatist, Cisco’s chief futurist will share how innovation is driving dramatic change in all fields, including healthcare.
Transforming Patient Engagement
Dr. David Langer
Associate Professor of Neurosurgery
North Shore, LIJ Health System
Vice President of Enterprise Network Services
North Shore, LIJ Health System
Learn how a unique partnership between clinical and IT leadership has led to the practical application of technology in the care process that has greatly increased patient engagement.
Lake Nona: A Connected Health Community
The first city in the US built with ubiquitous connectivity and interconnected building, transportation, utility, and civic systems– hear how Lake Nona’s innovative design provides for unified approach to lifelong health care delivery, learning and education.
A Collaborative Discharge Process
Dr. Mark Blatt
Chief Medical Director
A classic “moment of truth” impacting quality, the patient experience, and even the bottom-line – attend this session to learn about a technology-enabled, collaborative approach to the discharge process.
Following Dr. Blatt’s session, there will be a giveaway, sponsored by Intel, of three Ultrabook™ systems. Must be present to win.
Ultrabook is a trademark of Intel Corporation in the U.S. and/or other countries.
Co-sponsored by Intel®:
This program is approved for up to 3.25 continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information & Management Systems (CPHIMS).
Tags: Cisco, HIMSS13