In Search of a Good Popsicle Story
My grandmother, now eight years passed, used to tell the best stories about Vietnam. I remember one about my grandfather who wooed...
Collaboration
Introducing Cisco Remote Expert Mobile
It seems like once a week I come across an article about how mobile devices will revolutionize customer care. To some degree, the articles all share a theme: “Make your life simpler with anytime anywhere access to… your bank, insurance provider, even
How Cisco Scored a Spot on TWiST
If you don’t know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it’s worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week
Should I Use Cisco Spark in my Contact Center?
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...
Cisco Spark: Room for Everyone
My mom…one of the best moms out there in my book. She plans our fun family reunions, plays a mean game of golf, and keeps a busy household in order. And she’s also a successful businesswoman with a very full plate. She runs marketing and
Gartner Recognizes Cisco as a Leader for UC for Midsize Enterprises
Cisco positioned highest in “ability to execute” among Leaders in the first ever Gartner Magic Quadrant for Unified...
The Modular Enterprise
Just before setting off for Cisco Live I heard an economist on the radio talk about the relative performance of leading countries. The key measure was productivity: GDP per worked hour. Certainly historic outcomes are important but they do tend to
Can Your Customers Name Your Brand in Three Notes?
Drummer Bernard Purdie has played on over four thousand recordings in his fifty-year career. The self-proclaimed “Hitmaker”, he has recorded with Steely Dan, B.B. King, Hall and Oates, Miles Davis,...
Improving Customer Loyalty with Data & Analytics
You don’t win customer loyalty solely by the “wow!” factor. You win simply by delivering on customer promises and resolving everyday issues. According to research from CEB’s book, The Effortless Experience: Conquering the New Battleground for Customer
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