Articles

June 24, 2015

COLLABORATION

Introducing Cisco Remote Expert Mobile

It seems like once a week I come across an article about how mobile devices will revolutionize customer care. To some degree, the articles all share a theme: “Make your life simpler with anytime anywhere access to… your bank, insurance provider, even a doctor. These articles are chock-full of facts and figures. They tell us […]

March 27, 2013

VIDEO

Transforming the Retail Experience with Video Collaboration

It’s happened to you many times – you’re in a store desperately trying to find a clerk to give you more information about a product you intend to purchase. But no such luck. Cisco is changing that with its Remote Expert Smart Solution for Retail. A recent article recapping a keynote at last week’s Enterprise […]

November 8, 2012

VIDEO

The Power of “In Person” for Customer Relations

We’ve noted it before: in-person matters for business relationships and market success. People build trust, respect and rapport by engaging with each other on a face-to-face level, allowing for nuance, body language and tone to bring conversations to life. It’s these conversations that drive business growth and raise profits. These important in-person ties extend from […]