Ron Kafka's Articles
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CollaborationIntroducing Cisco Remote Expert Mobile
It seems like once a week I come across an article about how mobile devices will revolutionize customer care. To some degree, the articles all share a theme: “Make your
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VideoTransforming the Retail Experience with Video Collaboration
It’s happened to you many times – you’re in a store desperately trying to find a clerk to give you more information about a product you intend to purchase. But
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Video
The Power of “In Person” for Customer Relations
We’ve noted it before: in-person matters for business relationships and market success. People build trust, respect and rapport by engaging with each other on a face-to-face level, allowing for nuance,
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Video
Realize Business-Wide Benefits with Cisco’s Remote Expert
Cisco’s Remote Expert brings face-to-face interactions back to the forefront of your business, improving productivity and reinvigorating customer interfaces with a personal touch that’s unachievable with telephone, email, text, chat
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