April 27, 2020

COLLABORATION

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

3 min read

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.

April 24, 2020

COLLABORATION

How San Francisco Suicide Prevention Keeps Essential, Lifesaving Services Running

1 min read

When San Francisco Suicide Prevention volunteers could no longer show up to work to perform their life-saving mission, they needed a solution that would allow them to continue work from home, enabling them to maintain essential services and save lives. So, they turned to a trusted partner, Cisco, for help.

April 22, 2020

COLLABORATION

What Earth Day, Webex, and Carbon Footprints Have in Common

2 min read

In March alone, there were over several million total Webex meetings. On this 50th Earth Day, let’s all look for ways we can influence change and promote a greener earth.

April 22, 2020

COLLABORATION

Webex Teams and Jabber Earn Top Rated 2020 Awards in Collaboration

3 min read

We are thrilled to announce that Cisco Webex Teams™ and Jabber have both won TrustRadius Top Rated 2020 Awards in Collaboration.

April 22, 2020

COLLABORATION

How Webex Keeps Your Collaboration Safe While Working Remotely

4 min read

When it comes to security– Webex has historically done the right thing – because, at Cisco, security is in our DNA. Webex is backed by Cisco’s rich history and expertise in security — from the network to endpoints, to the data center and our cloud services.  

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