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Jim McDonnell

Director, General Manager
ServiceGrid Business Unit


o In his roles as entrepreneur and technology executive, Jim McDonnell is a recognized industry leader in cloud software and services. He launched his career with four start-ups, and went on to lead the creation of new Cloud business units at Cisco and Avaya. Today, Jim serves as General Manager, Services Integration Technology Group at Cisco.

Jim rejoined Cisco with the acquisition of SolveDirect, where he served as President, Americas & Chief Product Officer. SolveDirect was a 2012 Gartner Cloud Services Brokerage "Cool Vendor" and the leading business process network for multi-sourced IT Services. Jim drove market growth in the Americas, gained analyst recognition for the company and signed key strategic alliances with BMC and Parallels.

While at Cisco earlier, Jim consolidated all software teams within Cisco Services to form the new Smart Services Technology Group, growing the business to $500M over three years and forming an architecturally unified portfolio of Cloud products. He grew the team from 30 into a globally distributed team of 1,000, and scaled the architecture to support 1M daily transactions.

Before joining Cisco, Jim held senior IT positions at Avaya and Openwave. As Avaya’s first CIO for eBusiness, he drove the eBusiness strategy, business planning, and services portfolio implementation. He created the eBusiness organization and implemented an end-to-end solution encompassing commerce, services, and content for customers, partners and employees – positioning the company as a competitive leader in online business, and scaling the architecture to support 5M hits a month.

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