Future Economy and Public Services
IBSG Public Sector
Dr. Norman Jacknis, Director, Cisco’s IBSG Public Sector Group (the company’s open innovation and pro-bono strategic advisory group), is a globally recognized expert in government innovation and transformation.
At Cisco, since 2008, he has worked extensively and in-depth with the National Association of Counties and the US Conference of Mayors. For the Mayors, he is developing a strategy for the economic viability of American cities in 2030. In addition to his work on economic development, he has also worked at both the Federal and local government level on the creation of collaborative environments for citizens to deliver public services.
His recent written work includes a blog for elected government executives, “A New Kind Of Public Square For Urban America” in Transforming American Governance: Rebooting The Public Square , “Government’s Role In Facilitating An Innovative Economy” for the International Journal on Innovation Science , “Transformation of the Local Government CTO/CIO” in CIO Leadership For Cities And Counties: Emerging Trends and Practices , and “Westchester County Case Study” in Case Studies on Digital Government .
Dr. Jacknis has extensive executive and leadership experience in local and state government. Before joining Cisco in Feb. 2008, Jacknis served more than ten years as CIO and commissioner of Westchester County, NY government, where he was responsible for all of the government’s technology, analytics, Internet and broadband activities, as well as technology-based economic development. In addition to the County government, he provided these services to municipalities and other non-profit community organizations.
Under his leadership, Westchester County won numerous awards, including the Center for Digital Government’s top ten digital counties in the country, American City & County's Crown Communities Award for technology and was selected by the ICF as one of the global top seven Intelligent Communities. Government Technology Magazine selected him as one of the nation’s “Top 25 Doers, Dreamers and Drivers who, using technology … broke bureaucratic inertia to better serve the public”.
Dr. Jacknis served as co-chair of the technology and architecture committee of the New York State CIO Council, participated in the Federal/State/Local Partnership for Intergovernmental Innovation and continues as the technology adviser to the County Executives of America.
Prior to his public service, Dr. Jacknis had diverse experience as an executive in the software industry, with emphasis on Internet applications and distributed computing.
Jacknis received his Doctorate, Master's and Bachelor's degrees from Princeton University. Among many activities beyond his work, he is past President and now Chairman Emeritus of the Fairfield-Westchester Chapter of the Society for Information Management (a national association of CIOs and senior IT executives), Chairman of Westchester’s Internet society (WATPA, founded in the early 1990s), past Chair and current member of the New York State Regents Advisory Council on Libraries, President of the New York Metropolitan Library Council, among several leadership positions in the library community.