The value of hard work has always been a staple of mine, long instilled in my siblings and I from our parents. In fact, anytime I found myself being lackadaisical or not paying attention to detail, my mom would always paraphrase a quote from Dr. Martin Luther King Jr. saying, “Even if you’re a street sweeper, you be the best street sweeper you can be.”
At the time, I’d stand there puzzled (after all, I wanted to become a teacher) and absently understand that she was preparing me for what would later develop into my work ethic. She never addressed it, but I now understand that everything she provided us was because she wanted more for her children – opportunities that she didn’t have growing up in the 1920s.
My mom was what she called a “domestic engineer” who cleaned houses. She had a fourth-grade education yet ensured each of her children went to college. My dad was a high school custodian and WWII veteran. He had a high school education and always corrected my grammar like, “Ain’t is not a word.” and “I don’t have any.”
I didn’t appreciate it then, but I do now.
Although my parents could not teach the rules of a corporate environment, such as politics, soft skills, mentorship, or how to earn a seat at the table, they nailed the fundamentals of hard work, and I took those lessons with me wherever I went.
When I was a young professional, I once heard a speaker ask, “When you leave this world, what will the “dash” between when you lived and died represent? What legacy will you have left behind?” When I initially heard those profound words, I didn’t know what to do with them. I thought I was too young to consider a legacy, and certainly wasn’t thinking about the part “after” the dash. The only thing on my mind was working hard enough as a single parent to put food on the table.
Still, I often thought of what my answer might be.
In 2006, I started working at Cisco as a vendor. I was broke and broken, on a constant roller-coaster of having more bills than money. My circumstance wasn’t effort. I was doing as my parents had taught me; I was working hard, but I wasn’t really going anywhere in my career. I was a degreed woman, who was not actualizing the power of my potential, and was stuck on a plateau without an understanding of how to get to the next level. I’d never been taught how to negotiate or to be intentional, so I took what I received and continued to work hard.
2006 was the year that I learned new lessons about the relationship between hard work and high-level compensation. Two words changed my life: sales and commission. Wowser! Hard work rebounded my financial situation, and that same determination helped me to overcome cancer two years later. However, I continued to miss the lesson that hard work is but one leaf on the success tree.
Other leaves on the success tree that I’ve found crucial were mentorship and sponsorship, and they’ve helped my career flourish at Cisco.
Mentorship has afforded me the opportunity to grow professionally and to view challenges through a different lens. Sponsorship has been equally important. Sponsors have seen potential in me when I have not always recognized it myself. Even better, these relationships have made it possible for me to “pay it forward” and mentor others.
I am so grateful that Cisco has a culture that supports these relationships, and that even when I may have missed the mark – my mentors and sponsors have recognized that and prevented me from failing.
So, what does that “dash” mean for me today?
It means altruism, the unselfish concern for the welfare of others. It means being a bridge-builder, an elevator, or even a parachute. Over the course of my career, I’ve gone on to create several events and programs at Cisco that will forever become part of my legacy. However, my passion has become preparing the younger generation for the professional workforce.
I want my legacy to be one where I’ve helped young, talented, and ambitious students recognize all the leaves on the success tree. Moreover, I want my legacy to be that I gave more of myself to those who may have grown up in single or no-parent households, homeless, impoverished or who might be first-generation college students. I want to show them what my parents could not. I want them to understand the interworking of a corporate environment and how to overcome barriers to their success.
In keeping with this passion for assisting young people, I created The ASCEND Program with employees from Cisco, Merck, and North Carolina Central University. ASCEND assists African American and Hispanic collegiate talent with the unforeseen challenges they may encounter when first entering a corporate environment. Aligned with a mentor, these students participate in an 8-week education program that addresses areas such as effective communication, professionalism, diversity, executive presence, business skills and acumen, and the 5 points of self (Spiritual, Emotional, Mental, Physical and Relational).
Each of these educational modules is important, but “5 Points of Self” is specifically important to the program because mental health impacts everything we do every day. This session teaches students that we do in fact bring the past into our present, but it also teaches them that we have a choice to not allow old baggage to derail our future. A therapist assists students with moving through the “5 Points of Self” and understand that past pains should not define them as people.
After nearly two years of planning, our first cohort of 15 students finished in November 2019. Three Seniors were placed into roles at Cisco, Merck, and a small business, one student gained an internship at Cisco and another student will potentially join Cisco in December upon graduation. Our students continue to receive coaching after they’ve landed roles to assist them with areas such as financial planning, etiquette, and corporate attire. Our next cohort will begin with fall classes at NCCU in September 2020.
What a gift it has been to find – and define – my “dash” at Cisco.
Through my experience, I’ve found that it’s never too early or too late to define your “dash” and I know my parents would be proud that hard work – mixed with mentorship, sponsorship, and a company that empowers its employees to grow – paid off.
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Melissa, I love your blog! This inspires me to share my families journey as well.
Great writing and sharing your journey Melissa. So many can learn from your experience and happy I have been able to learn and grow from your work ethic and experience.
Wow Melissa, thank you so much for sharing your story, it was so inspiring and I loved getting to know about you a little more, you’re full of surprises!
Thanks Melissa for sharing a tip of your inspiring journey in Cisco. I am looking forward to learning from it and be motivated to do more 🙂
Great wisdom and sharing of your life’s journey – so many of us can reflect with similar backgrounds and are blessed to have the parenting and opportunity to overcome life’s challenges! Thank you Melissa for your inspiring story and looking forward to our next meet!
Melissa – you are truly inspirational and such an eloquent writer. Thank you for the gift of this article, and your insights.
Always an inspiration
Thanks so much for sharing this! Your passion really shines through.
This is a beautiful story. I think we could all try to be a little more like Melissa and mentor, sponsor, educate and support the next generation, especially first generation college students whose dreams may be bigger than their knowledge of how to achieve them. Our future depends on it.
Thanks for sharing your story Melissa! It’s a pleasure to call you a peer and a friend! Cheers to continued success!
Great article Melissa!
Wow, fantastic article and fantastic achievement on the ASCEND! I had the privilege of working for Melissa when she was my Sales Team Lead at the Cisco Vendor in 2006. She says she was “broke and broken” at that time.. but Melissa running at half speed is was still faster than anyone else in the office, so I never saw it. She expected a lot from our team, but it was clear she expected more from herself. Now I fancy myself as a decent sales person and slick talker when I need to get around something I don’t want to do. And our company had an internal initiative around “Profiling Accounts”. I had approx 200 Mid-Market Accounts and it was long past the company’s deadline for the sales people to have completed profiling their accounts… and I, of course, was the last one one left because… well, I had only so much time…. and would you prefer I let a current deal slide???? So, I came in on a Monday morning to my cubicle and my computer was gone.. (this was an old school desktop with a CRT monitor). Turns out Melissa had moved my computer into the conference room where I was to stay until ALL my accounts had been profiled. This was done with smiles and love, but I stayed in the conference room for most of that week until the task was completed. I’ve had some great managers, but none have impacted me more than Melissa…. and I’m pretty sure this Team Lead position was her first management role. I’m sure I’m not the only person who feels this way. Congratulations to you Melissa, and congratulations to the first ASCEND graduates!
Melissa, so proud that you are part of our team! Thank you for sharing you story. very inspiring and touching!
Wow Melissa – What an inspiring story. You are well on your way to an amazing legacy.