If you’re an astute visitor to Cisco.com, you’ll notice a couple of our prominent pages have gotten some nice functional updates. .
First, the all new Support & Downloads page, which went just through some tweaks, streamlining, and a mobile-friendly update:
Some new functions on the new Support & Downloads page:
- Quicker searches for downloads and products
- Easy focus on top product categories
- Quick, visible access to open support cases, recent downloads, and recently visited products in support
- “Responsive” so it works nicely on smartphones (along with more than 7,000 mobile-friendly model support pages underneath)
Also, not too long ago, we created a new Products & Services gateway page:
Among the things we’ve updated on the Products & Services page:
- More readable with bigger fonts (so you don’t have to squint)
- More pictures (so you don’t have to read so much) (but still loads fast)
- Clearer linkage to the handy Products A-Z list
- “Let Us Help” available even as you scroll
- Better information on financing options (which you really should check out)
- “Responsive” so it works nicely on smartphones
- Linked more obviously from the body of the recently updated Cisco.com home page
More to come on the background on both of these designs. Enjoy!
P.S. Smartphone views of these same pages:
Tags: design, responsive design, usability, web experience
Cisco.com circa 1996.
(I will brace myself for the “bring it back!” comments. )
Tags: cisco.com, design, web experience
Web analysts SiteIQ have just ranked Cisco.com among business IT sites, tying with our friends at IBM.com, and beating out 22 other sites for the honors.
SiteIQ noticed the many subtle improvements we’ve been making across the site in the last year: “[There] is hardly a space on this site that one can’t notice a single, although quiet, improvement. This relentless march towards optimal usability is exactly what gained Cisco.com its first place ranking—and made IBM.com share the spotlight.”
I know there’s a lot still to do to make Cisco.com into the best in the world, but nice mentions like this certainly boost our resolving to keep driving to that end.
See the SiteIQ blog for more on their rankings.
Tags: cisco.com, user experience, web experience
You may have noticed that a few months ago, we introduced a new feature into our search results, where if you search for a product we present back quick links to key types of assets including downloads, data sheets, and configuration and troubleshooting information.
For example, search for a Cisco 800 Series router…
And you will get back results that link not only to the main product and support pages, but also include quick links to relevant downloads, data sheets and other info:
I’ve watched many customers in our studies now use these features, and they seem universally appreciated.
Kudos to the vocabulary teams that manage all of these data relationships, and to the search team who implemented this.
Tags: search, user experience, web design, web experience