Finding From Our Research Show Cognitive Collaboration is Needed and Wanted Now
For many business professionals, meeting collaboration tools have become critical to accomplishing their core goals and tasks every week. But are they effective enough?
Ten Technologies to Consider for Contact Centers in 2017: Part 2
This blog is the second in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part One for the remainder of the ten technologies to consider. Part Two Hybrid Services – Integrating cloud services with existing on-premises customer care services is currently a hot topic, not just in the contact center […]