omnichannel

December 20, 2012

RETAIL & HOSPITALITY

Big Data Could Spawn a Retail Revolution

2 min read

Success in retail hinges on a deep understanding of consumers. Anticipating their wants and needs — then offering the right product, in the right place, at the right time, and for the right price — has always been paramount. To truly understand today’s consumer, however, retailers need to address a new dimension that is challenging […]

December 11, 2012

FINANCIAL SERVICES

New Strategies in Retail Banking: Giving Customers Control of How They Bank

3 min read

The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking industry. Retail banking customers are more connected now than ever, with most of our customers’ homes having more technology in them than our branches. Couple these technology trends with major shifts in the way customers […]

December 4, 2012

FINANCIAL SERVICES

Satisfied Customers Aren’t Necessarily Loyal Customers

2 min read

Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with insurance companies on a simple scale of 1-5. This summer, a study of the auto insurance industry found satisfaction, as measured by this simple survey, to be at an all-time high (2012 U.S. Auto Insurance […]

November 29, 2012

RETAIL & HOSPITALITY

Join Cisco at NRF 2013

1 min read

We just launched the Cisco at NRF 2013 website. Cisco will be at the National Retail Federation (NRF) Convention and Expo 2013 in New York City from January 14-15, 2013. I’d like to invite you to come visit the Cisco booth #252 to see live demonstrations of Cisco’s new innovative solutions for retail including: