In less than one month our flagship event, Cisco Live 2024, returns to Las Vegas. This is my second Cisco Live as leader of Cisco Customer Experience Americas and I’m energized to see our customers and partners in person! There will be a lot of opportunities to learn, network, and get inspired at the event.

Cisco Live is the hub for IT’s finest to spark creativity, share best practices, and foster connections that power an inclusive future for all. This year’s theme is ‘Go Beyond.’ Together, we’ll go beyond – challenging the status quo with human and AI-driven services, reimagining the support experience with generative AI, removing adoption roadblocks to achieve value faster, delivering measurable outcomes through expert-led services, and much more.

Cisco Customer Experience on Stage

AI is a common theme you’ll hear throughout our messaging in Vegas. From Liz Centoni, Chief Customer Experience Officer’s keynote on the main stage, to my Center Stage sessionAccelerating AI-Ready Infrastructures and Execution Strategies, you’ll learn how our AI strategy prepares customers to accelerate their infrastructure transformation and AI adoption journey.

I encourage you to attend our Product and Strategy Overview (PSO) sessions as well. These seven sessions cover topics ranging from AI and automation, generative AI, sustainability, partner success, and the convergence of networking and security.

Cisco Customer Experience at World of Solutions

Don’t miss a visit to the Customer Experience booth where you can experience:

  • Virtual Expert Holograms – Check out our experts who will welcome you.
  • Demos – Learn about Cisco Services including AI, Cisco Success Tracks, Cisco Lifecycle Services, Technical Assistant Center, security, sustainability, automation, and our Partner Hub.
  • CX Lightning Talks – 40 (yes 40!) opportunities to grow your knowledge in 13 different topics.
  • Daily Trivia – Put your CX knowledge to the test and play for a chance to win a Yeti cooler every day at 12:15 pm and 3:15 pm.
  • AI-Powered Photo Booth – Generate a cool digital image to share.
  • The Ultimate CX AI Sweepstakes – The more you play, the more chances you have to win! Visit our demos, attend CX Product and Strategy Overview sessions or Lightning Talks, play our word match game, complete a survey, and more to win.

Meet the Cisco Customer Experience Customer Heroes

At Cisco Live, we celebrate our customers and their accomplishments with our Customer Hero Awards. These awards recognize outstanding achievements from a pool of impressive nominees, showcasing the excellence in our customer community and our collaboration in their success. The winners will be announced live in our booth in the World of Solutions on Tuesday, June 4, at 4:00 pm, so please join us in honoring them!

It’s going to be a fun week and I’m excited to share how we can help you Go Beyond with Cisco Customer Experience and our partners to achieve your business outcomes in this AI-driven era. I am hoping to connect with as many of you as possible, so please say hello and introduce yourself.

Check out the full schedule for Product and Strategy Overview (PSO) sessions:

Cisco Live 2024  PSO Sessions


Harry Caldwell

Senior Vice President

Customer Experience (CX), Americas