Welcome to CX on Tour — a week-long, on-demand virtual event featuring our distinguished engineers, subject-matter experts, and IT executives from Cisco CX and our partners.

There’ll be roundtable panel discussions, blogs, and multimedia content – all focused on customer experience. Get your backstage pass now and get ready to rock with us!

Tour Stop #1 – Drive Customer Experience Success

You want business outcomes and customer experiences that matter. We combine human and digital intelligence with simple, transformative solutions that get you to your goals faster. On Monday, October 3rd, we’ll host a roundtable discussion with the Customer Experience Professionals Association’s CEO Greg Melia, and board member, Stacey Nevel, VP of Customer Experience at Prudential Financial, joined by Cisco CX’s Buffy Ransom, SVP & GM of Global CX Centers, and Lewis Taylor, VP Cisco Customer Experience. We’ll also feature content focused on driving customer experience success.

Tour Stop #2 – Empower Hybrid Work

See how Cisco CX services help you deliver a holistic Hybrid Work experience. Empower your people to work anywhere more efficiently, securely, and conveniently. On Tuesday, October 4th, Distinguished Engineer Paul Giralt, Cisco CX, joins Alistair Wildman, SVP Customer Experience Americas, Cisco CX, for a discussion on creating the best experience for your employees in a hybrid world. Content focused on hybrid work strategies and customer stories will be featured.

Get your backstage pass!

Tour Stop #3 – Supercharge Innovation with AI and Automation 

Cisco CX helps you to bring the power of automation and AI-driven insights to proactively solve problems faster and deliver more reliable customer experiences. On Wednesday, October 5th, Chris Dexter, VP, CX, Technical Assistance Center Customer Experience, Cisco CX, joins Smit Gupta, Sr. Director Product Marketing, for a discussion on driving IT efficiency with automation and digital insights. We’ll highlight customer stories and content focused on automation, innovation and simplicity.

Tour Stop #4 – CX and Reimagine Applications

Reimagine how your team and ours can design, develop, and deploy applications to deliver exceptional customer experiences and for greater business impact. On Thursday, October 6th, Stephen Elliot, VP, IDC, joins Joe Byrne, CTO, AppDynamics, and Chris Rittler, VP Product Management, Cisco CX, to discuss accelerating the journey to full-stack observability. We feature content on digital agility, FSO, and digital experience.

Tour Stop #5 – Redefine Security

Your organization faces increasing and evolving security threats, higher and more risk, poor performance, and sometimes expensive consequences. Learn how Cisco CX helps you build, evolve, and defend your security strategy. We’ll share trends that are shaping cybersecurity today in a roundtable panel discussion featuring Zane West, Sr. Director, CX Security Product Management, and Marc Carney, Security GTM Practice Lead, Cisco CX, and provide customer examples, white papers, and other content to help you develop and implement your cybersecurity strategy.

It’s time to understand how CX can get your organization to the outcomes you need faster. CX on Tour can help you get started.

Remember to sign up and

Get Your Backstage Pass to CX on Tour today!

We can’t wait to head out on tour with you!

Before the tour begins, if you’re an existing Cisco customer, you can join the vibrant community of Cisco customer advocates to build connections, access industry news, and explore peer insights. Use your Cisco login and get started with Cisco Insider Advocates today.


James Turrell

Head of CX Marketing and Communications

Customer Experience