What an incredible week in Melbourne – filled with energy, enthusiasm, and fun! It is hard to believe that the last time I was in Melbourne for Cisco Live was four years ago. I won’t be waiting that long for my next visit.

Cisco Live Melbourne has long been an iconic event in the region. What made this year’s event even more memorable was being able to meet so many of you live and in person once again in the largest event we’ve held this year in the Asia Pacific, Japan and Greater China region. I am so proud to have been a part of it.

What most amazed me was the feeling of sheer passion and enthusiasm in the air and those attending came to learn and eager to hear what we had to say. By the end of the week, I clocked thousands of steps, and my spirits were brimming from catching up with many of our customers and partners and learning first-hand the outlook for their businesses as well as their expectations of Cisco.

I also had the opportunity to meet with analysts and press. Their collective feedback reaffirmed that our customer transformation strategy is resonating and that we at Cisco CX are truly bringing together human expertise and collaborative intelligence to empower you – our customers and partners – anywhere and however you work, every step of the way.

We revealed the latest Cisco CX innovations and demonstrated how we can help our customers navigate and optimize the biggest trends in technology. I also loved the opportunity to give back to the local community that comes with all Cisco Live events. In Melbourne, I participated in both Cisco Pride and Women of Cisco activities. We also supported the University of Melbourne’s campus Sustainability program by donating five Brompton urban foldable bicycles to support cycling on campus programs. With so many activities and momentum, it’s not easy to choose just one favorite moment – though my time onstage for the keynote session comes close. So too was the Executive Symposium where I hosted a candid fireside chat with Wayne Bonnett from Westpac who shared his vision for modernizing the tech powering Australia’s oldest bank.


Jacqui Guichelaar, SVP and GM of Cisco Customer Experience APJC and James Turrell, Head of Cisco CX Marketing, discuss the importance of services and customer experience at Cisco Live in Melbourne. Watch now!

Here are three takeaways from my keynote:


We heard you: Cisco’s offerings can be complex. That’s why we’ve been simplifying the way you can buy and consume our services through Success Tracks, providing the right expertise and insights at the right time, with everything you need built right in. You can just pick and choose the experience that best fits your needs – it’s that easy. Check out Success Tracks.


Cisco CX continues to innovate by delivering a powerful combination of digital and human intelligence with CX Cloud, giving you visibility, insights, and automation all in one integrated platform. As Cisco’s Group CIO in my previous role, I ran my business on CX Cloud, and with 110,000 devices onboarded, I was the largest CX Cloud customer. As Cisco’s Customer Zero, my team also helped test and improve the platform to make it right for you. I invite you to give it a try.


We believe that talent drives agility. With the Cisco learning and certification program, we listened to your feedback – modernizing the program to become more social and interactive and transform the way we deliver learning.  Learn more about Cisco U.

I highly recommend watching the event replays from the Cisco Live on-demand library, and be sure to check out Cisco CX page to stay updated on the latest on Cisco CX.

What an incredible week. And I would like to bring it to a close with a few things you should know about me (and if you heard my keynote, you already know!)

I have been in your shoes, and I know the challenges you face.

I am passionate about helping you transform – and we have the CX team to do it.

I know we can do it together!

This is where I’M ALL IN!


Jacqui Guichelaar

Senior Vice President & General Manager, Customer Experience, APJC