Scale security services efficiently and profitably with Cisco’s AI-powered management platform
Earlier this year, we launched Cisco Security Cloud Control. This AI-powered platform provides a single interface for managing all security experiences. It’s been exciting to see how it’s helping our customers dramatically reduce troubleshooting and improve security outcomes—all while navigating the ever-changing security landscape.
Security Cloud Control also provides a clear pathway for customers to evolve from their existing “point” firewall to a true single Hybrid Mesh Firewall that seamlessly melds security into their network fabric.
Now Cisco is introducing foundational, multi-customer management capabilities to Security Cloud Control designed specifically for the modern managed service provider (MSP). This aligns with Cisco’s commitment to provide a platform-based operating model that streamlines every aspect of your security services business. The goal is to help you eliminate fragmentation, so you can deliver faster customer outcomes and increase operating margins while fully automating deployments to increase your operating margins.
MSPs Can Scale Security Services Efficiently and Profitably
These new capabilities consolidate critical functions into one intuitive, multi-customer manager view, allowing you to manage your entire customer lifecycle with unprecedented efficiency, including:
- Centralized Oversight and Management — The platform strengthens your security posture and simplifies compliance by providing the high-level oversight needed to manage your business, paired with modern role-based access controls (RBAC) to ensure your teams have the precise permission required into your customer environments.
- Simplified Licensing and Commercials— The platform gives you the transparency you need to allocate, track, and audit licenses, optimizing usage and reducing friction for upsell motion. It does this by centralizing MSP-centric licensing across multiple customers, including the Managed Services Enterprise Agreement (MSEA) and pay-as-you-grow model—Managed Services License Agreement (MSLA).
- Automation at Scale — he platform’s standardized API gateway automates customer onboarding, deployment, and scaling, dramatically reducing manual effort and the time needed to generate value for your customers. Using the APIs, you can also scale up customers without increasing overhead.
- Centralized Product Experience — Secure Access and Secure Firewall let you monitor the deployment and health of the service and perform actions across all customers from a single, aggregated dashboard.
An AI Platform vs a Patchwork of Siloes
Cisco Security Cloud Control’s unified platform means you can easily deliver end-to-end Hybrid Mesh Firewall and other network security outcomes as a service to your customers—all while reducing administrative overhead. The platform provides you with a single place to deliver security unlike other vendors that require you to stitch together a patchwork of products. We also offer intuitive, multi-customer manager and APIs to help you grow your customer base—and revenue—more quickly.
When you sign a new customer, for example, your administrative team instantly creates their environment and allocates licenses. Your delivery team also leverages the platform API to integrate the new account into automated workflows, ensuring rapid and secure service activation.
When a support request comes in, the right engineer is granted the correct level of access—instantly. And when engineers leave the company, their access to customer environments automatically deactivates.
The unified platform also makes it easier to attach and manage additional Cisco security services. This increases your customer lifetime value and helps solidify your role as a strategic security partner.
Get Started Today
Building highly profitable and scalable services is a strategic imperative. The operational model of the past won’t support the growth ambitions of the future. Cisco is committed to developing platform-level innovation that empowers partners to bring compelling and profitable security services to market. Get in touch with your Cisco representative to explore how the new multi-customer management capabilities in Cisco Security Cloud Control can align your operations with your growth strategy and unlock new levels of profitability.
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