Today’s customers are relentlessly focused on accelerating business outcomes throughout their lifecycle journey. Cisco and our partners have worked together for many years to develop and successfully deliver technology innovations across all industries. To help our partners continue to build on their roles as trusted advisors, we have built a Customer Experience Success Portfolio, which opens up multiple service opportunities.

Cisco understands that not all partners have the same focus areas or business models. They may be at different stages in developing new technologies, architectures, and solution portfolios. That’s why Cisco offers a range of services to support partners, regardless of where they are in their journey.

Some partners may have plenty of their own engineering resources and have already successfully developed and deployed their own solutions to customers. For these partners, Cisco Technical Assistance Center (TAC) offers support services for escalations and troubleshooting.

Cisco also offers mentoring and training services for partners who are building a new practice around a new technology and may need help with their initial installs.

Some partners may focus on a very specific architecture, but might need to respond to an opportunity with requirements that are outside their area of expertise. Not everyone can invest the resources to become proficient in every technology or solution that Cisco offers. Cisco’s advanced services experts can help partners fill gaps in their offerings and seize more opportunities.

In some cases, a partner may wish to completely offload the management and operation of a new solution for their customer. They may want to avoid the time and expense of building a new security or network operations center. Or maybe their business model or customer installed base can’t justify building out their own management and operations.

For partners who have already built out their own managed services practice, Cisco Managed Services can help capture more of this market opportunity if they lack capabilities in certain areas or can’t scale fast enough to accommodate specific customer needs. Cisco can help you win more managed services opportunities right away, without having to wait to build your own capabilities.

Cisco Managed Services offers enable partners to address these types of specific market opportunities.

Many of our partners might have not heard about Cisco Managed Services. They may be unaware that Cisco Managed Services has been serving a select group of large strategic enterprise customers over the past sixteen years.  We wanted to find a way to package up and share what we’ve been learning into a partner-ready go to market offer.

Now you can take advantage of all the knowledge, intellectual property, and experience that Cisco has accumulated, to help your customers achieve the outcomes they are seeking.

According to IDC, companies are spending more than $21 billion for around-the-clock monitoring and management of security operations centers today. Managed security services are now the fastest growing segment of the IT security sector, with a compound annual growth rate of 14.2 percent, and IDC estimates that the overall market will be $32.2 billion by 2022.[1]

Managed Detection and Response (MDR) lets customers apply advanced security across the cloud, network, and endpoints. It is delivered by an elite team of researchers, investigators, and responders, together with integrated intelligence, defined investigations, and response playbooks supported by Cisco Talos threat research.

Cisco MDR leverages Cisco’s world-class integrated security architecture to deliver industry-leading 24x7x365 threat detection and response. It helps customers reduce mean time to detect, and lets them contain threats faster with relevant, meaningful, prioritized response actions.

According to Markets and Markets, companies will have spent $31 billion on enterprise collaboration in 2019. By 2024, the projected total available market will be $48.1 billion, with a compound annual growth rate of 9.2 percent.[2]

Cisco UCM Cloud provides a complete collaboration, security, and networking solution from Cisco that simplifies the move to the cloud. It lets customers move from their current on-premise model, where they are responsible for maintaining Cisco UC Manager, to an as-a-service model from Cisco.

Unified Communication as a Service, Powered by Cisco UCM Cloud is a managed service that wraps around the Cisco UCM Cloud solution, simplifying your customers’ ongoing management of a cloud-based UC platform. CX Managed Services can help you make the most of this growing market opportunity. Our offerings can complement your managed voice, video, and contact center offers, to help support customers’ heterogeneous environments and a flexible transition to the cloud.

Cisco is dedicated to helping you unlock the potential of the growing managed services market, to help you grow your practice. We want to complement your portfolio and drive pull-through opportunities both for technology solutions, as well as value add on partner services.

To learn more about Cisco Managed Services, please visit the Cisco Customer Experience website at https://www.cisco.com/c/m/en_us/customer-experience/operate.html

For more information about how our offerings can help
you grow your practice, check out our Partner Success Guide.

[1] IDC report: https://www.idc.com/getdoc.jsp?containerId=prUS44935119

[2] Markets and Markets report: https://www.marketsandmarkets.com/Market-Reports/enterprise-collaboration-market-130299553.html


José Luis Salazar Valenzuela

Global Senior Manager, Mass-Scale Infrastructure

Cisco Global Partner Sales