The year 2020 may be in the history books but the world is still processing, and will continue to do so for many years to come, the lasting impact that the COVID-19 pandemic left behind. It reframed how we operate from a global healthcare, business, and societal perspective—and how we will respond moving forward, as we continue learning and adapting in a changed world.

Cisco customers share how they maintained business resiliency in 2020.

Cisco’s customers and partners work across all industries, from healthcare, education and government, to energy, manufacturing, hospitality, retail and more. In every region across the globe, from enterprises to small businesses, they choose Cisco solutions and services to help them stay competitive. When disruption became the norm with the onset of COVID-19, Cisco helped our customers and partners pivot with speed and precision to preserve workforce continuity and business resiliency.

We asked our customer advocates in Cisco’s Global Gateway community to share some of their challenges over the past year. They told us how they supported colleagues and clients, how they adapted, and what they’re planning for the future of work as the business world moves through 2021 and beyond.


Join the conversation

Our customer quote cards, captured in their own words, are appearing in Cisco social campaigns to provide real-world examples of business resiliency, enabled by Cisco. How has your company ensured business resiliency? Join the conversation!

When you become a member of Cisco’s Global Gateway community, you can network with thousands of technology peers, share your challenges and best practices, and get the inside track on Cisco solutions and services that can help your business. Visit the Global Gateway community and click the “Join now” button. We look forward to meeting you!


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We love highlighting our customers’ successes. If you’re a Cisco customer using our technology in ways that are making a difference in your job and for your company, tell us about it.


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Ann Kelly

Communications Manager

Global Advocacy