The Emerging Era of Customer and Workforce Experience
We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that go beyond products and services to deliver unique and rewarding experiences for new insights, […]
Cisco Digital Ceiling: Creating Smart and Securely Connected Indoor Spaces
Digitization is fundamentally reshaping business — and new technologies are changing the way we think about managing commercial indoor spaces. A couple of interesting facts: 40% of a building’s operational expense is keeping the lights on. Using LED lighting can cut those costs in half and using network-powered smart lighting cuts costs even further. 23% […]
IoT in Action: Innovation in Sydney Gains Traction
What do idyllic beaches, a breathtaking harbor, iconic opera house, efficient agriculture, smart transportation – and the Internet of Things – all have in common? Answer: Sydney, Australia. Now, one of the world’s most vibrant communities and tourist locations is rapidly becoming another kind of global hub – a showcase to incubate and bring IoT […]
Plan Your Future Workplace at the Workforce Experience Panel at Cisco Live Berlin
According to Gallup, 87% of the global workforce is disengaged – that is, they are emotionally disconnected from their workplaces and less likely to be productive. Recent Gallup research has found that a single disengaged employee costs organizations nearly $3,400 for every $10,000 spent on salary. There may be many causes of employee disengagement, but […]
Cisco Leading the Way in IoT Wireless
We are pleased to announce that the Cisco Industrial Wireless (IW) 3700 Series is the winner of the Control Engineering 2016...
From Connected Devices to Smart Services: The Real Value of IoT
If you follow me on Twitter (@rowantrollope) you might have followed along this past Christmas as, home with the family, I started writing some code and building some hardware devices to connect more of the things around my house. After all, these days anything can be a smart device; from a toaster that delivers perfectly […]
Cisco Sports and Entertainment Digital Fandom. Are You Ready?
Over the past decade, technology has taken monumental strides forward – and every person, every company, every corporation has felt the impact of this digital disruption. The sports and entertainment...
Financial Services and Retail: ‘A (Digital) Tale of Two Industries’
Over the past six months or so, many of my blogs have dealt with the hot topic of “digital disruption” — both as a threat and an opportunity...
The Digital Manufacturer: Differentiating with New Service-Oriented Revenue Models
I spend a lot of time with manufacturing leaders around the world and often our conversations focus on innovation. It used to be that innovation was simply about creating a great product. Now, in a climate of profound digital disruption and intense global market pressures, business model innovation is just as important. As a result, […]